Estate Management Officer - Ambleside

We're looking for an Estate Management Officer to join our Let Estate Management team at Grasmere on a fixed-term basis. In this role, you'll provide essential technical support for a diverse range of estates, including residential, commercial, and agricultural properties across Cumbria. You'll play a key part in maintaining effective systems and processes, while also conducting data analysis to ensure the smooth and efficient management of the estates. This is a fixed term contract due to end when the previous employee returns from maternity leave. At this point we cannot confirm exactly how long this contract will last, but it's unlikely to be more than 12 months. What it's like to work here You'll work on our extensive let portfolio across Cumbria, including over 20% of the Lake District National Park, a UNESCO World Heritage Site. This includes 90 farms, 200 houses, and various properties of different ages and significance. You'll be part of a busy team alongside Estate Managers, Building Surveyors, Building Supervisors, and a skilled in-house buildings team. The management of our tenancies and assets, along with strong tenant relationships, supports our national £50m+ annual rental income and drives our conservation efforts. Your contractual location will be our Regional Hub in Grasmere and there'll be an expectation for you to attend the office. However, there's flexibility on where you're based at other times. You'll be required to work at a National Trust location for 40-60% of your working week. This'll be discussed in more detail at interview. What you'll be doing Customer service will be key in building and maintaining relationships with tenants, colleagues, and contractors. You'll support Estate Managers by managing key performance indicators, compliance tasks, data analysis, and property management. Your tasks may include residential re-lets, marketing, inspections, credit checks, drafting legal documents, and low complexity rent reviews. You'll also assist with managing void properties and coordinating with Estate Managers on their future. Working closely with Building Supervisors and Building Surveyors, you'll help process property repairs, raise purchase orders, and manage documentation. As part of the wider team, you'll support Estate Management Plans, cyclical work, and the National Trust's conservation goals.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this provides a full picture of what's possible in this role. But we'd love to hear from you if you have:

• Strong data management and analytical skills to support Estate Managers, Surveyors, and Supervisors
• Ability to maintain data, systems, and processes for effective estate management
• Team player with a focus on best practices and idea-sharing
• Good interpersonal and customer service skills when liaising with tenants, partners, and stakeholders
• Understanding of residential lettings, property management, and refurbishment, with knowledge of rural and building surveying
• Excellent IT, verbal, and written communication skills
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places