Estate Manager

We are seeking an experienced Estate Manager to oversee the daily operations of a high-profile complex in a prestigious area of West London. This full-time role requires someone with strong leadership abilities, excellent communication skills, and a passion for delivering the highest levels of service.

Working hours are Monday to Friday, 8:00am to 5:00pm, with occasional additional hours required. Time off in lieu will be provided for alternate weekend mornings. You will manage the on-site teams, including security and cleaning staff, to ensure that all aspects of the estate are maintained to the highest standards.

A key part of the role involves engaging with tenants, contractors, and consultants to maintain a safe, clean, and efficient environment. You ll ensure that all health and safety regulations are followed and work to promote sustainability, aiming to reduce energy consumption and increase recycling in line with the organisation s 2030 objectives.

In this position, you will work closely with the Senior Property Manager to create and monitor service charge budgets, controlling expenditure and ensuring best value for the complex s occupants. Your financial responsibilities will include handling queries and providing reports on insurance claims, remedial works, and general improvements.

A strong focus will also be placed on managing both hard and soft services, ensuring that all contracts are fulfilled to the highest standards. Regular reviews of contractor performance and re-tendering will be part of your role, alongside coordinating tenant matters such as fit-outs and maintenance.

Health and safety compliance will be a priority. You will be responsible for conducting regular assessments, ensuring statutory requirements are met, and managing a health and safety software system to keep everything up to date.

Finally, customer service will be at the heart of everything you do. You will lead your team to deliver exceptional service, handling any queries or complaints professionally and ensuring satisfaction across the board. You ll also play a key role in fostering a positive working relationship with the Senior Property Manager and other stakeholders.

The ideal candidate will have at least two years of experience in a management role within a facilities environment, with proven expertise in health and safety, compliance, and customer service. Qualifications such as IOSH Managing Safely are essential, and NEBOSH certification would be highly advantageous. Strong organisational skills and the ability to handle multiple priorities are also crucial for success in this role.

If you are looking for an exciting opportunity to manage a prestigious estate in West London and thrive in a fast-paced environment, we d love to hear from you.