Estate Operations Manager

The Estate Operations Manager is responsible for managing all aspects of Estate Services for Housing, Neighbourhood and Building Services sites, and additional PCC sites managed under 'service level agreements'. Estate Services comprises of all cleaning and grounds maintenance tasks, estate-based functions, and investigations such as fly tips and routine checks. The management of this significant logistical operation makes this a challenging role, influenced by the large number of personnel and sites responsible for, fleet management, equipment to be used by the service as well as servicing and repairs of that equipment, and staff related matters - to meet the shared purpose of: 'Helping to keep the city (local area) safe, clean, and tidy, and provide advice / support when necessary' There are 5 area offices containing a combination of Green and Clean and Estate Wardens. Typical team sizes vary from:

• 2-3 Estate Operations Supervisors
• 25-40 Green and Clean operatives
• Up to 5 Estate Wardens
In addition to the area offices there is one Manager responsible for the Housing Depot. The structure is as below:
• 1 Estate Services Team Leader
• 1 Estate Operations Supervisor
• 6 Resource Controllers
• 17 Housing Depot Operatives
• 14 Public Conveniences Cleaners
• 14 Cleaners
Finally, there is an Operational Support Manager role that completes all elements of the above management roles. This is supportive to the resilience of the management team providing backfill, ad hoc tasks and project management roles. All these management roles are referred to as the Estate Operations Managers. Those in these management roles are subject to rotation and change based on the needs of the service. Estate Operations Managers will gather data, analyse it, and use it to improve their understanding of how the service operates, including the demands residents make on the service and their satisfaction with it. Working with staff to identify areas for improvement and implement them, experimenting where required. Estate Operations Managers will liaise with Councillors and work with them to address local resident issues and concerns. Estate Operations Managers will manage
• all levels of informal and formal absence management, including presenting at formal hearings.
• Formal action - All stages of informal and formal performance and disciplinary action will be required, including presenting at formal hearings.
  
  Be an excellent communicator, who has the ability to listen and talk to a range of people from cleaning operatives to Councillors.
• Have had some experience in a management role, with experience of managing people, sickness absence, knowledge of HR Policies an advantage.
• Have an understanding of systems thinking methodology and experience of using the method and experience of using this to develop a service or staff.
• Have good IT skills and experience of using databases and spreadsheets, particularly to manipulate/analyse data.
• Be able to plan, organise and prioritise work, as you will be juggling many tasks at once.
• Be confident and comfortable to make decisions on your own without referring to line management.
• A working knowledge or understanding of Health and Safety and Waste Management legislation would be an advantage
• Be willing to travel around your allotted area and to attend out of hours meetings.
• Have some experience of managing budgets as you will be responsible and accountable for your team's budget.
• Have full UK driving licence to travel across housing areas.
• Have the ability to converse at ease with customers and provide advice in accurate spoken English
  
  We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:
• A generous pension scheme
• Up to 31 days annual leave per year pro rata + bank holidays
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans