Estates Assistant (Occupier Accounts)

The role is within the Contracted Accounts team, a key service line within Advisory & Transactions. The individual will provide real estate support to the Estate Managers working closely alongside data, finance and transaction management colleagues. Day to day work will include supporting the team with all aspects of Estate Management including quality customer service, client reporting, database management, landlord/tenant liaison, and finance issues. Initially the role will be heavily focused towards dealing with delivering landlord consents for client development projects including refurbishments and re models.,

• Authorise head-lease, service charge and other payments.
• Engagement in the service charge challenge process. Analysis of landlord's service charge information. Challenging budgets and reconciliations.
• Authorise tenant charges.
• Ensure that data held for properties on the Database is up to date and accurate. To include instructing Data Management Team on database changes.
• Routine liaison with client Estates & Operations Teams, solicitors, tenants, landlords and third parties.
• Responsible for day to day management of third parties including residential, car park, rating, microcell and security providers
• Request landlord's consent to alterations, assignments, change of use, wayleaves and under-lettings. Manage and process similar applications from subtenants.
• Support Finance Team with tenant account queries to minimise arrears
• Management of squatters
• Support Team (CBRE and client) with general queries including requests for documents
• Manage EM inbox and helpline
• Build and maintain relations with internal and external Clients
• Active participation in process review and creation
• Making sure service delivery is compliant to agreed procedures, SLAs and KPIs
• Responsible for team admin duties including fee invoicing, conflict of interest checks, holiday tracker, management of playbooks and preparation of client report packs
• Dealing with repair requests and title checks from client/tenants/3rd parties.
  
  Some experience in commercial or residential property management preferable
• Experience in the use of Horizon or any other property database would be an advantage
• Powerpoint experience would be useful
• Attention to detail
• Good organisational skills
• Client orientated, capable to adapt to a changing and demanding environment
• Ability to work under time pressure and to meet deadlines while managing conflicting priorities
• Strong communication skills
• Very responsive to emails/enquiries
  
  When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.
Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do-from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing. At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit [1] Life at CBRE About CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.