Estates and Community Officer (Marleigh)

The Estates and Community Officer is responsible for:

• Overseeing day to day operations of a community centre & wider open space
• Monitoring & managing contractor/s
• First line support for residents in person & over the phone/emails, Point of contact for residents & wider community groups. Ensuring high standards of customer care. Being presentable & approachable for users of the community centre
• Producing KPI reports & site inspection reports to assist Service Charge Estate Manager with estates operations
• Supporting Service Charge Estate Manager with handovers of future infrastructure including, landscaping reports & sign off.
• Engaging with & supporting local community groups & chairing multiple user groups including: Building user groups, local community steering groups & resident association.
• Ensuring community centre is operated in a safe and secure manner and that H&S regulations are adhered to
• Promote The Land Trust policies and aims
• Assisting with negotiating annual budgets & ad hoc works.
• Monitoring & maintaining a booking system software to control bookings for the community centre. Required to assist with setting up bookings & raising invoices, The Land Trust is a Registered Charity based in Warrington and operating nationally. We are leading the way in establishing new, sustainable solutions for the management of open space, on behalf of, and in partnership with, local communities. We are responsible for the management of around 80 sites across the UK, including urban parks, designated nature reserves, and listed buildings. We work with local partners to manage sites on the ground and engage communities.
We help a wide range of public and private landowners, including housing developers, landfill operators and local authorities, who, for a variety of reasons, want to pass on responsibility (or liability) for the management of sites, public open space or new green infrastructure to find bespoke long-term funding and, management solutions for land. These can include service charges, or endowment, or a hybrid of funding sources. Our primary aim is the delivery of our five charitable objectives: environment and biodiversity, community cohesion and volunteering, health and wellbeing, education and training, and economic benefits.


• GCSE English and Maths grade 4 or above
• Experience of and confidence in using spreadsheets - good knowledge of Microsoft Office package
• 1-2 years experience in dealing with Customers, via telephone, e-mails, etc
• 1-2 years Estates management experience to include, management maintenance contracts & reporting on progress
• Confident with engaging with several community groups. Ability to build & maintain relationships to a high level.
• High level of accuracy, integrity and good attention to detail
• Experience with Service Charge would be desirable but not essential
• Confident telephone manner, excellent spoken and written communication skills.
  
  Hours: Permanent 36 hours p/w Monday - Friday: some weekend & evening work required to be agreed before hand
Salary: £30,000 DoE plus benefits,
• £30,000 depending on experience
• A salary sacrifice pension scheme, company matching employee contributions up to 6%
• Life Insurance (4 x salary)
• Role is based on site
• 26.5 days holiday per year, plus bank holidays. Rising to 31.5 days with service
• Option to purchase additional holidays
• Employee Assistance Programme
• Health Care Cashback scheme
• Training and Development support
• Annual performance incentive plan