Estates & Facilities Assistant

Estates & Facilities Management (EFM) is a specialist directorate within Goldsmiths with an overall staff of approximately 150. The department aims to provide our campus with first class facilities for research, teaching and learning and other activities, to create a vibrant and safe environment for students, staff and visitors, and to deliver our services in a professional, integrated and sustainable way. Estates & Facilities Management maintains and supports Goldsmiths and its changing needs in respect of the following areas:

• estates strategy and strategic development to optimise the use of the estate and
to meet the future stakeholder requirements
• manage and keep under review, property agreements, leases etc;
• to procure and deliver infrastructure and capital projects, minor works and
refurbishments
• maintain buildings, services and grounds in a safe condition and fit for purpose
• provision of timetabling services to maximise space utilisation
• environmental, energy and carbon management and statutory compliance
• facilities services including: cleaning, pest control, portering, post
room, reception, security, stores, switchboard and waste management
• campus health and safety, ensuring activities are undertaken in a safe manner
• catering
• conference services
• print services
• monitor effectively all financial activities to ensure departmental
compliance with Goldsmiths financial regulations and procurement procedures and adopt value for money solutions
• operate support services which meet agreed Service Level Standards
• provide staff with the necessary training and support to effectively undertake their
work and promote personal development The main campus is based at New Cross, in the London Borough of Lewisham and covers approximately 16 acres. It comprises approximately 100 buildings and structures ranging from three fine Victorian Grade II listed buildings, a number of former domestic properties (now used for academic and office purposes), a range of post-war utility buildings, to new purpose built modern buildings. Located approximately 12 miles from the main campus, in Sidcup, in the London Borough of Bexley, is the Loring Sports Ground. It consists of a 20 acre sports ground and associated buildings. The variety of buildings presents a diverse set of challenges and Estates & Facilities Management aims to continuously improve its service delivery and the quality of the campus to meet the expectations of staff and students., Responsible for delivering a high-quality customer service alongside flexible and efficient support to Estates and Facilities. To work on a part-time shift pattern of AM or PM with possibility for additional hours to cover colleagues' absences. MAIN DUTIES AND RESPONSIBILITIES Main duties:
• To be a member of the Help Desk Team based at the reception.
• To provide a well informed and professional telephone reception service for the
College using the call handling software.
• The use of the Help Desk fault reporting system for recording issues and
problems reported by telephone, email and in person. Monitor and assign job requests throughout the day.
• To report, advise, communicate and escalate issues to the appropriate
members of Estates and Facilities and implement their directions quickly and efficiently.
• To greet visitors, take Royal Mail and courier deliveries and deal with any
queries presented either in person or by telephone and email. Process mail for staff and departments, notify them of deliveries via email or MS Teams and sign out mail when collected.
• Utilise and become proficient in using related software systems including
telephone call handling, Micad Estates Management System, MS Teams, MS Office 365, ID Badge Issuing.
• To be responsible for the presentation of the reception area and report any
repairs, maintenance, cleaning etc. issues. Stakeholder Management
• To provide advice, guidance and rapid response to staff, students and visitors
to the campus as required.
• Ensure that there is ongoing communication with customers in relation to
issues they have raised or works that will impact on them.,
• To report, communicate and escalate security or safety issues to the relevant
member of Estates and Facilities.
• At all times to help maintain a safe working environment by attending training
as necessary and following the College's Health and Safety Codes of Practice and Policy. Ensure compliance with Health & Safety legislation Communication
• Build and maintain excellent working relationships both internally and
externally.
• Works co-operatively with the teams in Estates and Facilities, and with the
customers/stakeholders.
• To respond to email enquiries into the main Estates and Facilities mailbox
providing accurate information to straight forward enquiries and appropriately referring complex matters to the specialist staff.
• To respond in an appropriate and efficient manner (including taking messages)
to any communications that relate to other members of Estates and Facilities who are not available. General
• Time to time, undertake any other duties as may reasonably be required within
the competence of the post holder.
• Be prepared to undertake occasional out of hours working in the evenings and
weekends (e.g. Open Days, student intake events, summer conference support etc.).
• At all times to carry out your responsibilities with due regard to Goldsmiths'
Regulations, Strategy and Objectives to work together to proactively advance Equality and Diversity.
• Ensure that you are aware of and aligned with Goldsmiths' Code on
Equality and Diversity, Code to Combat Bullying and the Harassment/Dignity at Work Policy.

To have GCSE level qualifications and/or 2/3 years' A, C, Iexperience in a similar role.ExperienceWorking in a busy front line customer facing role A,IUse of online systems including telephone call handling, A,IMicad Estates Management System, MS Teams, MSOffice 365, ID Badge Issuing.KnowledgeKnowledge of the requirements of administration service A,Iwithin the maintenance or facilities areas.An awareness of issues surrounding the student A,Iexperience.SkillsGood interpersonal skills A,IThorough and analytical with an eye for detail. A,IPro-active problem solver A,I

Goldsmiths, University of London is a world-leading centre of educational excellence where ground-breaking research meets innovative teaching and thinking. We're looking for inspiring and talented people to help build on our global reputation while also growing personally in a true learning organisation.


• Competitive salary
• Working in Zone 2, with fantastic transport links and interest free travel to work
loans
• Excellent annual leave entitlement plus additional closure days at Christmas
and Easter
• Membership of USS or LPFA pension scheme, dependent upon grade
• Maternity, paternity, shared parental leave and adoption leave and pay
• Contractual sick pay provision
• Access to an Employee Assistance Programme, offering 24/7/365 confidential
and free advice, support and information service on a range of personal, family or work-related matters.
• Free eye tests
• Cycle to work scheme
• Wellbeing initiatives including the Chaplaincy and Staff Choir
• On-site dining facilities
• Access to University of London facilities such as Senate House Library