Estates and Facilities Officer (Marleigh)

The Estates and Facilities Officer is responsible for:

• Overseeing day to day operations of a community centre & wider open space


• Monitoring & managing contractor/s


• First line support for residents in person & over the phone/emails, Point of contact for residents & wider community groups. Ensuring high standards of customer care. Being presentable & approachable for users of the community centre


• Producing KPI reports & site inspection reports to assist Service Charge Estate Manager with estates operations


• Supporting Service Charge Estate Manager with handovers of future infrastructure including, landscaping reports & sign off.


• Engaging with & supporting local community groups & chairing multiple user groups including: Building user groups, local community steering groups & resident association.


• Ensuring community centre is operated in a safe and secure manner and that H&S regulations are adhered to


• Promote The Land Trust policies and aims


• Assisting with negotiating annual budgets & ad hoc works


• Monitoring & maintaining a booking system software to control bookings
  
  GCSE English and Maths grade 4 or above


• Experience of and confidence in using spreadsheets - good knowledge of Microsoft Office package


• 1-2 years experience in dealing with Customers, via telephone, e-mails, etc


• 1-2 years Estates management experience to include, management maintenance contracts & reporting on progress


• Confident with engaging with several community groups. Ability to build & maintain relationships to a high level


• High level of accuracy, integrity and good attention to detail


• Experience with Service Charge would be desirable but not essential


• Confident telephone manner, excellent spoken and written communication skills
  
  £30,000 depending on experience


• A salary sacrifice pension scheme, company matching employee contributions up to 6%


• Life Insurance (4 x salary)


• Role is based on site


• 26.5 days holiday per year, plus bank holidays. Rising to 31.5 days with service


• Option to purchase additional holidays


• Employee Assistance Programme


• Health Care Cashback scheme


• Training and Development support


• Annual performance incentive plan