Estates Helpdesk Administrator

London Business School are looking for an experienced helpdesk administrator to join the Campus Services and Estates team. You will be responsible for the day to day co-ordination of the Estates Helpdesk, to ensure job requests for all Service teams are logged and actioned. You'll need to be able to provide an excellence level of customer service to a variety of different stakeholders, including colleagues and contractors. If you enjoy juggling several tasks at one time then this role is for you.,

• High-quality support service provided to all stakeholders.


• Production of high-quality materials.


• Up-to-date diary management.


• Timely response to and resolution of enquiries, requests and issues.


• Accuracy and integrity of data in business systems.


• Development of relationships within and outside the team, and positive feedback from colleagues.


• Compliance with processes, procedures and standards.
  
  Experience of working within a Building Maintenance environment.


• Experience of working with CAFM systems and in a Helpdesk team


• Good communication skills and the ability to address a variety of stakeholders.


• Strong administrative experience


• Several years' experience in a busy environment working for/ with multiple managers.


• Ability to work unsupervised and use initiative.


• Excellent problem solving skills.


• Experience of working in a customer facing environment.


• Advanced knowledge of Microsoft Office Skills - Outlook, Word & Excel


• Good attention to detail.


• Good time management skills with the ability to organise and prioritise.


• Good team working skills and the ability to work collaboratively.


• Ability to interpret and apply guidelines to a specific activity
  
  Generous annual leave of 27 days plus extra between Christmas and New Year


• Automatic enrolment to a fantastic workplace pension scheme


• Free onsite gym and swimming pool


• Amazing range of professional development to support your career path


• Enhanced cycle to work scheme


• Wellbeing offering to support your physical, mental and financial health


• Up to 5 days volunteering leave or parent /carer emergency leave


Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.