Estates Services and Admin Assistant VBRP173 **External**

An opportunity has arisen to work as part of the helpdesk team within the Estates Department. You will be the first port of call for all of the Force's reactive repair requests as well as organising and arranging planned maintenance visits so that expected service levels are met and that accurate records are maintained on appropriate systems and databases.

You will ensure the requests are logged, processed and monitored in accordance with agreed policies, procedures and processes and raise and problem solve invoices and work orders.

You will be expected to liaise with Force Contractors, Estates Facilities Officers, Maintenance Officer and the external Estates Helpdesk to ensure reactive repair performance meets Key Performance Indicators and Service Level Agreements.

The role will also provide an array of effective administration services to all sections and staff in the Estates Department.

Please refer to the role profile before completing and provide evidence in support of your application focusing on how you meet the requirements of the post from your experience.

Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused on the grounds that it was not possible to vet them to the appropriate standard.

You can find the Competency and Values Framework 2016 on the College of Policing website by copying and pasting this address into your internet browser:
https://profdev.college.police.uk/competency-values, Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused because it was not possible to vet them to the appropriate standard.

For a detailed description of the Competency and Values levels required, please refer to the Competency and values framework (CVF) | College of Policing (this link may be copied and pasted into your browser). This document will assist you in completing the Evidence of Achievement section of the application form. Please note: the Evidence of Achievement section will not be visible until the employment section has been completed.
Shift Allowance
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