Estée Lauder - Counter Lead - Boots - 22.5 Hours

The Account Manager is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused;

They are accountable for achieving this by;

· reflecting a credible and professional Brand image to all internal and external consumers at all times

· maximising sales through selling, providing excellent service and retail standards

· contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines.

Sales and Service

· Understand daily/weekly targets

· Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.

· Keep up to date with competitor activities and missed opportunities

· Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.

· Deliver the Brand Strategy, ensuring the delivery of an effective local plan

· Plan and implement local marketing & events initiatives, aligned to Retailer activity.

· Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture

· Be an Ambassador for the Brand - lead the way to ensure Brand values are represented and bought to life.

· Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate

· Use digital tools to ensure knowledge is kept up to date

· Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.

· Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.

Operations

· Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)

· Review retail standards on a daily basis ensuring they are maintained to the required standard

· Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes

· Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk

· Ensure all information requests are fulfilled accurately, within deadlines set

· Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed

· Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to

· Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.

Commerciality

· Manage daily replenishment, taking appropriate action where necessary

· Maximise sales performance by utilising all commercial reports before making commercial decisions

· Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales

· Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control

· Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines

· Identify trends and make suggestions to enhance product performance

Essential

· Experience in a fast-paced retail and/or consumer facing environment

· Ability to drive self-development

· Commercial understanding and awareness of industry

· Effective communication, organisation and prioritisation skills