EUC Collaboration Lead (Power Platform)

As part of DI's Global Technology Transformation programme, the Global EUC team require an experienced EUC Collaboration Lead to join its EMEA based agile team. This role reports into the EUC Collaboration Manager for the Power Platform and will be responsible for the support of services across the areas of Power Platform (Power BI, Power Apps, Power Automate, CoPilots (PVA)) and many more collaboration tools, globally. The ideal candidate must have SME experience of administration and development on the Power Platform., As part of DI's Global Technology Transformation programme, the Global EUC team require an experienced EUC Collaboration Lead to join its EMEA based agile team. This role reports into the EUC Collaboration Manager for the Power Platform and will be responsible for the support of services across the areas of Power Platform (Power BI, Power Apps, Power Automate, CoPilots (PVA)) and many more collaboration tools, globally., The ideal candidate must have SME experience of administration and development on the Power Platform.
Denstu International is constantly acquiring new creative agencies and has a strong focus on collaboration.
Current projects inflight, driven by DI's cloud-first policy include, but not limited to:

• Mergers & Acquisition migrations


• Cloud Identity Management


• Large-scale remediation of all EUC Services


• Company rebranding


Service Portfolio & Core Skill Set
SME knowledge of the Power Platform:

• Power Platform

+ Tenant settings
+ Environment creation
+ DLP
+ Experience with the Power Platform Centre of Excellence
+ Capacity and license management
+ Pipelines / ALM
+ Housekeeping

• Power BI

+ Tenant settings
+ Report creation
+ Workspace management
+ Premium capacity management
+ Migrations

• Power Apps


• Power Automate

+ Custom connectors

• PowerShell


• M365 Admin


• An understanding of Power Platform / Power BI licensing


• Azure

+ AAD / Entra for group management
+ App Registrations
+ Azure DevOps

Knowledge of the following is desirable:

• Office 365

+ Viva Engage
+ Stream
+ OneDrive
+ Teams
+ SharePoint
+ Exchange
+ Security & Compliance,
• Responsible for the successful support of Collaboration services within a Service Management framework and in line with the agreed standards and Service Levels


• Responsible for managing the resolution of incidents and any escalated issues from the Service Desk


• Represent when required, the Collaboration services in Change Advisory Board (CAB) meetings


• Contribute to fostering a practice of collaboration and continuous improvement within the Collaboration team


• Contribute to identifying and undertaking Service Improvements


Key objectives:

• To provide 3rd line support for Collaboration services


• Possess a detailed understanding of all DI Collaboration services and the associated infrastructure


• To operate in line with the DI IT Operating Model and Values and to promote these within the Collaboration Team


• To contribute to the Collaboration strategy and service/product roadmap


Architectural and service delivery:

• Adhere to a best practice Service Management (ITIL)


• Ensure that user experience and satisfaction is at the forefront of all activities


• Drive customer satisfaction to over 90% and ensure SLA attainment is consistently above the minimum requirements for the Collaboration services


• Keep abreast of changing trends and market developments of current and future technologies


• Identify new Collaboration technologies that can provide benefit to DI
  
  Ideally Microsoft Certified or equivalent qualifications and experience.


Knowledge/skills

• Good Power Platform experience


• Good Collaboration troubleshooting skills and knowledge of problem resolution methodologies.


• Demonstrated experience supporting messaging & collaboration environments.


• Experienced in IT service management, including change, incident, and problem management.


• Demonstration of the technical skills needed to handle innovation and change resulting from the implementation of new IT solutions.


Experience

• Experience of working with ITIL based Service processes and functions


• Experience and knowledge of supporting technical services in a complex environment


• Ability to write basic technical documentation such as runbooks or KB's


Personal characteristics

• Fast learner with the aptitude to pick up new skills


• Ability to identify and manage priorities


• Good written and oral communication skills


• Good relationship and interpersonal skills


• An innovative and proactive approach to work


• Ability to communicate effectively with staff and the team


• Willingness to update professional knowledge and a commitment to continuous improvement
  
  Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their businesses.

This is a permanent role and will be based on occasion from our office in Manchester on a hybrid basis a few times a month. As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs which includes:

• Competitive Salary


• Company-provided Medical Healthcare


• Generous Pension provisions


• Health and Wellness benefits


• Volunteering days


• Life Assurance


• Working in diverse teams where you can make a real impact.


• Exciting and rewarding environment.


• Varied work across industries


Inclusion and Diversity
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
About dentsu
Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
Diversity, equity, and inclusion sits at the heart of our Social Impact strategy - our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.