European Ecommerce Experience Assistant

As an E-Commerce Experience Assistant, you are responsible for planning, briefing and coordinating content updates for COS E-commerce websites to achieve a relevant customer journeys, optimise user experience and maximise sales; adhering to COS guidelines for quality at all times.

• Collaborate with the regional E-commerce team to establish customer journeys that drive profitable E-commerce selling towards the set targets and merchandise goals .
• Continually sync with the digital marketing channel representatives to secure customer journey relevance from customer-facing channels to site .
• Support the E-commerce Digital Experience team by delivering briefs that consider customer shopping behavior, stock newness and seasonal trends .
• Coordinate with Global Digital Experience and Digital Content Teams to secure timely delivery of landing page wireframes, assets, copy and translations.
• Collaborate with the Merchandisers to track and follow up on seasonal income, secure that products are presented at the right time in the right context with clear material to maximise selling .
• Provide weekly trading insights on global campaigns and key activations.
• Responsible for actioning localisation opportunities in Fredhopper and forward planning activity against market insights and trends
  
  Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act., Great analytical skills, confidant conducting customer behaviour reports and interpreting data for key stakeholders
• Experience working with Fredhopper (preferred)
• Experience working in an E-commerce trading role
• Sales driven and results orientated
• Good understanding of E-commerce
• Excellent communicator and the ability to build relationships with other key stakeholders
• Ability to manage multiple projects at once
• Ability to use own initiative and work as part of team
  
  About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces and innovative design. The creative soul of the brand is visualised through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.
In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office. While remote working is part of our offer, approx. 2 days per week office presence will be required to foster strong collaborations and team work.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here. In addition to this London based colleagues also receive:
• 25 days holiday
• Discounts on everyday brands and leisure activities
• Retail Trust membership
• Pension scheme
• Discounted gym membership
• Cycle to work scheme
Inclusion & Diversity At COS we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.