EUS IT Tier 1 Engineer
House of Blues
EUS IT Tier 1 Engineer
Salary Not Specified
House of Blues, Clerkenwell, Islington
- Full time
- Permanent
- Onsite working
, 12 Sep | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: 2b38004d77944a92827230c7080acba3
Full Job Description
- IT Incident, Service Request and General Query call logging and ticket management from initial to resolved status.
- Diagnose and resolve common issues and pass non-1st-line issues to 2nd Line or another appropriate resolver group.
- Prioritise tickets and escalate according to urgency and impact.
- Apply strong customer service and ownership skills to deal with customers in professional and efficient manner
- Keep customer informed of updates and manage expectation as appropriate
- To work closely with other support teams so that requests can be routed appropriately when the Service Desk is unable to find a resolution
- To carry out daily tasks according to the agreed procedure, and according to the shift rota
- To carry out hardware builds, installations as required by more senior team members
- To assist the local Tier 2 engineer in dealing with various issues relating to Office and Venue support as required
- Experience supporting operating systems including Windows 10 / OSX
- Experience supporting typical desktop productivity applications including MSOffice/Adobe
- Desktop/laptop hardware troubleshooting skills.
- Excellent communicator (written and spoken)
YOU (BEHAVIOURAL REQUIREMENTS) The following attributes determine how the role will be carried out and are required to be a success: - A positive attitude and a willingness to bring ideas to the team
- Accurate, organised, diligent & thorough
- Able and willing to acquire new skills, and apply them
- A methodical approach to problem solving
- Self-motivated, pro-active, enthusiastic, confident and personable
- Courteous and friendly manner
- Customer focussed
- Excellent time keeping
- Comfortable working as part of a team and with a wide range of people
- Flexible approach to work with a willingness to learn on the job
- Willingness to work hard
- Driving license would be useful but not essential.
WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation is committed to being at the forefront of bringing entertainment to a global audience. As part of the Live Nation Entertainment family of businesses you will have the opportunity to be involved in all areas from local Office support through to onsite Festival and Venue work., Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com #LI-JCK #LI-Hybrid