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Evening Project Worker

Glass Door Homeless Charity

Evening Project Worker

£30160

Glass Door Homeless Charity, City of Westminster

  • Part time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 1 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 251b656b0b70406b988c876194eb829e

Full Job Description

  • Maintaining a friendly, supportive environment and cultivating positive relationships with guests, colleagues, and volunteers.

  • Following best practice procedures for the security and safety of the guests and volunteers.

  • Diffusing difficult or dangerous situations and summon assistance when necessary. Training will be provided. Writing regular shift reports using the In-Form client relationship platform.

  • Carrying out regular checks around the shelter, checking conditions of all areas.

  • Adhering to Glass Door's operational and health & safety policies in all aspects of your work. Maintaining clear lines of communication with your colleagues including the Night Shelter Manager, Caseworkers, and the Operations Manager.

  • Ensuring cleaning protocols are followed and implemented.

  • Undertaking any other duties to aid the good running of the project, as required by the Shelter Manager or Operations Manager.

  • Accurately reporting observations, interactions, concerns and actions with guests to their caseworker using written reports.

  • Flexibility is required, as you will be working a shift rota that includes weekends and public holidays.

  • On occasions you will also be expected to attend training, team meetings and other activities as required.

    We value diversity and welcome all, in particular those with life experience and lived experience.


    • While experience of working within the homelessness sector or with similarly vulnerable people would be desirable, an understanding of the needs of people experiencing homelessness and working in a compassionate and flexible manner is more important and essential.

    Flexibility is required, as you will be working a shift rota that will include weekends and public holidays. Due to the vulnerable group you will be working with, you will be asked to undergo an enhanced DBS check as part of our safeguarding measures prior to appointment.,
  • Commitment to providing an excellent service and to interact with shelter guests in a positive and respectful manner.

  • An understanding of and empathy towards the challenges women may experience.

  • Ability to work as part of a team and be a supportive team member.

  • Confidence in dealing with challenging behaviour.

  • Good written and verbal communications skills.

  • Ability to carry out manual handling tasks.

  • Understanding of and commitment to Equal Opportunities.


    • Desirable
  • Experience working within the homelessness sector or with similarly vulnerable people.

  • Ability to speak additional languages including but not limited to Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian or Tigrinya.

  • Lived experience of homelessness.

  • An understanding and value of trauma informed care.

  • Relevant training certificates (First aid, health & safety, fire Safety, conflict de-escalation).