Event Executive

Salary not available. View on company website.

Marriott International, Inc., Ware, Hertfordshire

Full time
Permanent
Onsite working

Posted 1 week ago, 6 Nov | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 44f2d6a67111400a8b2fc23a8fada960

Marriott International, Inc.

Full Job Description

Effectively manages customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities.
To liaise with the Revenue team to ensure that rooms strategy is implemented appropriately.
Building client and colleague relationships.
To understand the product we offer, including event space, room types/layouts, capacities, and event/restaurant menus.
To conduct site visits, including walk-in appointments and participate in FAM Trips in a professional manner, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the guests' needs.
To ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
To produce a detailed and accurate handover sheet for each group/event arriving with full details on payment, room allocations, and individual requirements.
To effectively communicate, in a timely manner, any amendments or alterations to a group/event ensuring that the clients' needs are always met.
To ensure company policy on credit checking and payment procedures is adhered to.
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
To maintain an efficient and organised filing policy on all enquiries, options and confirmed bookings.
To contribute, as part of the team, to the smooth running of the Sales and Events Office by following all of the above organisational responsibilities.
To proactively promote Marriott Rewards, internal promotions and Special Events.
To hand over any non-social group enquiries to the LSO, providing as much information as possible.
To process all group bookings through Opera, and MARSHA, including setting up blocks, naming groups, cancelling where appropriate and changing room rates.
Inserting rooms in block grid.
Ensure all postings on group & events accounts are correct and to send out the invoice on the day of departure.
Pull any relevant reports as necessary
Respond to any incoming leads within 24 hours of arrival / social

This position is part of the Sales & Events team who are responsible for reactive group sales attached or not to events and conferences. By application of strong organisational, communication and interpersonal skills this position is responsible for preparing all event documentation and coordinating with hotel departments and the customers to ensure consistent, high level service throughout pre-, during and post-event phases of all events, administration of contracts and inputting group bookings/rooming lists into Opera booking system.
Strong communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
Excellent telephone etiquette
Strong customer development and relationship management skills
Knowledge of Marriott lodging products, cultures and brand strategies
Effective decision making skills
Good time management
Strong organizational skills
A strong level of English, both written and verbal is essential for this role.
High school diploma or GED; experienced (1 - 2 years of experience) in the Reservations/ Event Booking Center or related professional area.
Confident, positive and proactive attitude and mind-set
Goal driven: commitment towards achieving hotel's and team goals
Ability to adapt - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Superior guest relations skills and demonstrates passion for service
Possesses excellent telephone sales skills
Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure
To have responsibility of the GRC (Groups) diary to support revenue maximization.
To ensure that OPERA and MARSHA balance.
To make a pre and post event call to organizers in order to maintain the relationship and to gain future business.

Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

20 days holiday (pro rata) including bank holidays increasing after each year of service
50% discount on Food & Beverage
30% discount on Golf & Spa retail products
Access to Leisure Club
Length of service rewards and invitations to afternoon teas
Monthly/yearly recognition schemes
Training both internally and externally
Worldwide career opportunities within Marriott hotels
Discounted associate room rates for you & friends and family
Professional learning and development opportunities
Free meals on duty and free uniform
Free car parking
Christmas lunches, Summer BBQ's and Easter celebrations
Play Golf for free and preferential rates for family & friends
Pension scheme
Cycle to work scheme