Events Administrator

The Customer Experience and Service Delivery team aims to deliver a comfortable, safe and efficient environment for Members, their staff and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons. Catering Services sit within the Customer Experience and Service Delivery team and are responsible for the efficient operation of the House of Commons catering facilities within an agreed financial framework. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests' requirements translates into our customer experience., Our in-house corporate events team is looking for an Events Administrator to provide administrative support to the Private Dining and Events team. The primary function of the role is administrative but given the nature of the team's work will offer an entry level insight into event management.

Supporting the Member-Hosted Events Manager and the Commercial Events Manager, the successful candidate will be flexible, self-motivated, and energetic in their approach to work. Candidates will possess excellent customer services and organisational skills, a keen eye for detail, with the ability to multitask across several concurrent duties and projects.

Some of the responsibilities for this role include:

• Assist the Events Team with administrative and various research tasks, answering the telephone and manging the team email inbox, acting as first point of contact for customer enquiries, qualifying leads, and progressing clients through the sales process. Liaise effectively and professionally with all contacts, both internally and externally. This may involve disseminating or collating information, or co-ordinating meetings.


• Understand the importance of key business issues and be able to identify those items that are critical and need to be addressed immediately by the team and those that can wait until a later time or be dealt with by alternative means.


• Generate and file hire agreements and other documents associated with the event booking process, including invoices and the recording of payments in the events management system.
  
  To be successful in this role you will demonstrate:


• Ability to prioritise tasks and a high level of organisation. Able to respond to rapidly changing circumstances at short notice and demonstrate flexibility under pressure.


• Experience of investigating issues, identifying, or developing options and selecting solutions to problems which occur in the role.


• Ability to create and maintain positive, professional, and trusting working relationships with a wide range of people within and outside of the team to help get business done, upholding the principals of equality, diversity, and inclusion.


• Experience of delivering excellent customer service, with a good understanding of what this looks like and the ability to meet the needs of different groups and uphold the principles of equality, diversity, and inclusion.
  
  The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.


Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).


• Civil Service pension with an average employer contribution of 27%.


• Access to training and development.


• Flexible working.


• Interest free season ticket loan and bicycle loan.