Events Operations Manager internal

Roles and Responsibilities

• Be the main point of contact for the event organiser or bride and groom.
• Perform the role of Toast Master when required.
• Manage and organise up to 30 staff.
• Ensure smooth running of weddings and events, dealing with and preventing any issues that may arise.
• Ensure all guests requests and standards are met at all times.
• Deliver an excellent food and beverage service and ensure all staff are trained appropriately for each event.
• Keep resort branding up to date and work with other teams to create synergy and strong communication to prevent issues arising.
• Work well under pressure and to strict guidelines.
• Ensure all staff have a high standard of presentation and that hygiene is maintained.
• Train and develop all staff to a high standard and resolve any issues with performance effectively.
• Monitor payroll costs accordingly.
• Cash handling.
• Ensure all rotas are completed and signed off through the Fourth system in line with payroll budgets.
• Undertake any other duties within the department when required.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.


• Confident and approachable with excellent communication skills.
• Self-motivated with excellent attention to detail.
• Excellent people management skills.
• Ability to work calmly under pressure during busy periods.
• Excellent customer service skills
• Ability to use initiative and problem solve.
• Resilient and calm attitude when dealing with face-to-face complaints., + High standards of presentation and organisation
+ Great attention to detail + Excellent written and verbal communication skills + Ability to command a room + Work well under pressure + Ability to create efficient staff rotas + Flexible approach to work + Multi-tasking and time-management skills, with the ability to prioritize tasks. + Dressing rooms with a theme for events + Previous Toast Master role Attitude o Confident and respectful o Friendly, charming and informative o Passionate about Customer Service o Positive can-do attitude o High standard of personal appearance o Respectful o Conscientious o Approachable and supportive What you will need Required criteria
• GCSE English grade C /4 or above
• GCSE Maths grade C/4 or above
• Microsoft Excel beginner level
• Experience working in hospitality or events
• Experience of working to service delivery standards
• Experience of reviewing and changing working methods for best practice.
• Customer-service experience.
• Experience of dealing with Customer complaints
• Experience of working in public relations, preferably in the hospitality or travel industries
• Experience of managing a team
• Knowledge of correct and effective recruitment practices
Desired criteria
• Willingness to undertake further training.
• Microsoft Excel Intermediate level
• Experience of using Res-Diary; Ez-runner; Rezlinx;
• Experience of coaching and mentoring
• Knowledge of Fourth Hospitality System
• Coaching and mentoring
  
  Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
• To focus on the guest experience at all times and continually strive to delight time after time
• To see each guest as part of a long-term relationship not a onetime event
• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
• To encourage our team to contribute to excellent working conditions for all
• To gain a reputation for delivering financial performance and being consumed and enthralled about business., Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside. Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces. Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk's only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces. Why LQ Resorts ? Our Company LQ is a family run, collection of quality destination led Hotel Resorts. Its family ethos, values and vision are well known to those who choose to spend their quality time with us. LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event. A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
• Discounts across the resort, including family and friends
• Free onsite parking
• Progression and career development opportunities.
• Pension Scheme
• Free staff meals
• Free gym membership
• Access to wellness programmes
• Share of Resort's service charges on monthly basis
• Extra days holiday after 2 years, To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time
• To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.
• To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
• To encourage our team to contribute to excellent working conditions
Our Employees Are a vital part of LQ Resorts .
• Supporting our team's physical and mental health Providing free gym membership
• Delivering employee recognition programmes to reward hard work and effort.
• Creating an environment that supports the development of skills, knowledge, qualifications and career progression
• Discounts across all Resorts, to encourage leisure time
Our benefits At LQ Resorts, we don't just create vacations-we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.Vacation, Paid time off