Events and Reservation Office Manager - Crowne Plaza Reading

Salary not available. View on company website.

Rbh Hospitality Management, Reading

Part time
Temporary
Onsite working

Posted today, 7 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 520198adb0ac4603b4cabaf5a02656f2

Rbh Hospitality Management

Full Job Description

Ensure the smooth running of the Sales & Reservations department on a day-to-day basis, liaising between clients and all departments.
Provide mentoring, coaching and regular feedback to improve and manage team performance.
To support the Director of Sales with show rounds, proposals, and upselling.
Assess and respond to client inquiries in a prompt and professional manner.
Provide courteous and efficient service in bookings for rooms and food & beverage outlets and secure business at all times.
Provide fast, professional and friendly service to guests and customers by handling reservations, group bookings and contracts.
Create reservations and input via both telephone and email according to room and rate availability, ensuring that full and accurate details are obtained.
Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel's policy is adhered to at all times.
Accurate and timely responses to guests, clients and agents in line with our brand standards.
Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
To assist colleagues and other members of staff to create teamwork and quality service through communication.
To adopt a 'can do' attitude towards all aspects of customer service through a proactive and flexible approach to meeting customer needs.
The successful applicant for this role will deliver excellent customer service, have a positive 'can do' attitude, be willing to learn and show that they care.

Minimum of 3 years' experience in Sales and Reservations within the hospitality or events sector, with a proven record of achieving sales targets and managing client relationships effectively
Strong leadership and people management skills, with the ability to inspire and develop a sales team to meet ambitious goals
Exceptional communication and presentation skills, both written and verbal, with a professional and persuasive approach
In-depth understanding of sales principles and strategies, with experience in strategic planning, forecasting, and performance analysis
Proficiency in OPERA PMS and Microsoft Office Suite, with the ability to generate and analyse sales data
Strong negotiation and contract management skills, with a keen eye for detail to ensure mutually beneficial agreements
Highly organised, able to prioritise tasks and manage multiple projects in a fast-paced environment
Flexibility to work outside of regular hours, including evenings and weekends, and attend off-site meetings or events as required
A positive, proactive approach with the ability to identify and act on new opportunities in line with hotel objectives
Ability to work in a fast-paced environment
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey..., This is an exciting opportunity to be joining the Crowne Plaza Reading team to create and deliver true hospitality for both our guests and colleagues. Crowne Plaza Reading perfectly nestled amongst the trees on the bank of the River Thames and only15 minutes walk away from the Reading Station and Reading town centre. The hotel is an elegant retreat primed for business success with 122 contemporary bedrooms and lavish banquets.

You will have access to a benefits package we believe truly works for our people
Discounted hotel room rates for you and your friends & family
An additional day's leave for your birthday
Enhanced Maternity, adoption & shared parental leave
Course Sponsorship
30% F&B discount at RBH hotels
Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over 1000 per year
Complimentary access to Revive Leisure Centre (Gym, Swimming Pool, Sauna, Steam Room)

Events and Reservation Office Manager - Crowne Plaza Reading

Full Job Description

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