Events Waiter

Are you passionate about hospitality and looking to grow your career in a dynamic and fast-paced environment? Firmdale Hotels, an award-winning boutique hotel group renowned for its luxurious and uniquely designed properties, is seeking an enthusiastic and dedicated Events Waiter to join our highly successful team at the Covent Garden Hotel.

Firmdale Hotels is synonymous with vibrant, individually designed interiors and exceptional service. Our commitment to creating memorable experiences for our guests has earned us numerous accolades and a loyal following. With a portfolio of eight boutique hotels in London and two in New York, we pride ourselves on fostering a welcoming and inclusive workplace where our employees can thrive.

As an Events Waiter, you will play a pivotal role in delivering unforgettable dining experiences for our guests. You will handle multiple tables, ensuring that every guest feels valued and well-cared-for.,

• Interacting with guests, taking orders, and making thoughtful recommendations.


• Delivering food and beverages promptly and accurately.


• Processing payments efficiently and with a smile.


• Responding to guest requests in a timely and effective manner.


• Maintaining a clean and organised workspace to ensure seamless service.
  
  A keen willingness to work as part of a collaborative team.


• Experience in a similar environment is desirable but not essential.


• Outstanding customer service skills and a genuine passion for hospitality.


• An eye for detail and a commitment to excellence.


• Enthusiasm and a positive attitude to create a welcoming atmosphere for our guests.
  
  Love what you do!


Firmdale Hotels is an international award winning group comprising of 10 luxury hotels and 8 bars and restaurants in London and New York, offering exclusive training programmes and incredible career development. We are committed to deliver a great place to work, where excellent perks and benefits are offered, success is recognised and rewarded, long service is celebrated and everyone is involved in weekly, monthly and quarterly staff events

Firmdale Hotels embraces the unique qualities of each team member and encourages individuality - it starts with the person, not their CV. The company offers a warm environment, treating both employees and guests with respect and inclusivity.

We inspire our teams to love what they do and live the Firmdale values : attention to detail, resilience, passion, enthusiasm and the importance of relationships with one another and with our guests.

Firmdale Hotels, which won the Caterer's Best Employer Award at the 2020 and 2017 Cateys, has won several awards in recognition of its investment in people, including Best Candidate Experience and Excellence in Employee Engagement, as well as the Chef Development Strategy Award at the Springboard Awards for Excellence 2017

Why work for Firmdale?

We are committed to creating safe spaces to work, with our employees receiving support with lateral flow testing and the Covid 19 Vaccine. There is also a real focus on employee wellbeing, with activities and support available to all of our employees.

Here at Firmdale, you have the opportunity to have your say, with employee led committees allowing you generate ideas and really make a difference. Wait, there's more! Quarterly team events, volunteering and regular Manager catch-ups.

What makes Firmdale a great place to work?


• Competitive hourly rate of £14.50 - £16.50


• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.


• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)


• Discounted cinema tickets, gym membership, travel, retailers and restaurants


• Generous 30% discount off food and drinks at our restaurants and bars


• Complimentary meals on shift


• Referral bonus scheme for recommending top talent


• Flexible scheduling without split shifts


• Dry cleaning service for work attire and discounted personal dry cleaning


• Enhanced holiday allowance based on length of service


• Season ticket loan for convenient commuting


• Ongoing training, professional development, and fully funded English lessons


• Regular social events, team activities, and fitness sessionsBenefits like cycle to work scheme and annual long service awards


• One allocated paid day per year for volunteering work


• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks


• And much more!!


Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:


• Times Best Places to Work 2024


• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade


• GM of the Year Finalist - Helle Jensen - Cateys 2024


• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award


• Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024


• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world


• Whitby Hotel, Crosby Street and Warren Street - Michelin keys


• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.


• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.


You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage., Competitive salary

28 days paid holiday (including bank holidays) increasing with length of service

Companywide and departmental incentives, including a generous refer a friend bonus

Firmdale Experience and Long Service vouchers (Afternoon Tea, dinner for two, Film Club and an overnight stay)

We have created safe spaces to work and support our employees with regular lateral flow testing and time off to receive the COVID-19 Vaccine

Employee led committees allowing you to have your say, generate ideas and make a difference

Social events and team activities (bowling, quiz nights, netball teams and more)

Award-winning training opportunities (Apprenticeships, WSET, supplier visits and Master Classes to name a few)

Wellbeing activities and support available to all staff members

Perkbox - An employee platform offering a huge variety of discounts and our reward and recognition programme

Wagestream - An employee app to stream your wages before payday

Cycle to Work scheme

Discount at Design Hotels worldwide

Discounted dry cleaning

Uniform and meals provided