Executive Briefing Centre - Briefing Specialist

Being successful in this role will require an eye for detail and an obsession over the customer experience. A huge amount of thought has already gone into designing the Executive Briefing Centre, but the customer experience goes beyond the beautiful fixtures and fittings. This role requires someone to obsess over even the small details which enrich the experience and champion best practices. This is why tenacity and strong communication skills are essential. Specific responsibilities include: Manage the end-to-end planning of multiple executive briefings at once. Activities include (but not limited to) managing assigned briefings in MyBooking tool, responding to the briefing/event host in a timely manner and following the briefing process for each engagement. Curate and advise account teams on impactful agendas and speakers for their briefings Support monthly EBC reporting Collect feedback, conduct debriefs for each briefings and analyse areas for improvement Vendor management: liaising with Caffè Macs for catering, facilitate badging and site access, guide the host through the agenda, ensuring everything runs smoothly on the day and obtaining feedback post briefing. Stakeholder management: maintaining a wide range of stakeholders relationships, such as Account Executives, Industry Leads, Systems, Facilities, Environment, Health & Safely (EH&S), Caffè Macs and senior leadership. Working closely with the Event & EBC coordinator to ensure that logistics are well managed for each event.

• Experience working in fast paced environment
• Previous experience working with senior executives
• Experience working with multiple stakeholders
• Previous experience managing projects
• Ability to work collaboratively with internal and external stakeholders
• Excellent interpersonal skills and the ability to build and maintain strong working relationships
• Strong communication skills - verbal and written
• Effective time management
• Team player
• Strong multi-tasking abilities
• Flexible approach and the ability to adapt to changed priorities and deadlines
• Cool under pressure
• Excellent customer service skills
• Innovative and process driven
• Attention to detail and excellent follow-through, Previous experience in an Executive Briefing Centre is advantageous
• Previous experience in event management is advantageous
  
  The people here at Apple don't just create products - they create the kind of wonder which has revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Help us leave the world better than we found it. Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. The Sales Planning & Operations (SP&O) team supports the sales strategy with store fixtures, in-store technology, sales training and advocacy programs. Our London Battersea Executive Briefing Centre (EBC) opened it's doors to customers in April 2023. The centre has five briefing rooms and has been designed as a space to inspire Apple Enterprise and Education customers. We are looking for a hands-on briefing specialist for the Executive
Briefing Program, partnering with Account Executives, Industry Leads, Systems Engineers and Sales Leaders to deliver outstanding customer briefings which inspire business transformation and adoption of Apple products and ecosystem.