Executive Lounge Manager

Oversee daily operations of the

Executive Club Lounge, ensuring seamless service delivery, including

high-quality evening drinks and snacks, as well as premium afternoon

offerings.

Create a welcoming and luxurious

atmosphere by providing personalized service and anticipating guests'

needs, enhancing their overall experience in the lounge.

Lead, motivate, and manage a team

of Lounge attendants to ensure exceptional service standards, efficient

workflows, and a collaborative work environment.

Manage food and beverage service,

ensuring timely execution of orders, maintaining stock levels, and

supervising the preparation of offerings to meet the highest standards of

quality and presentation.

Engage with guests to receive

feedback, address concerns, and exceed expectations, fostering long-term

loyalty and satisfaction.

Ensure the Club Lounge and Pantry

are always clean, well-organized, and fully stocked, meeting hygiene and

safety standards at all times.

Collaborate with the Meetings &

Events team to coordinate lounge-related aspects of corporate and private

events, ensuring a flawless execution.

Take proactive steps in identifying and

catering to VIP guests, ensuring a tailored experience that aligns with

their expectations and brand loyalty.

Monitor and report on lounge

performance, including guest satisfaction metrics, inventory usage, and

operational efficiency, while adhering to budgetary guideline.

Similar experience in the same role

within a five-star hotel preferred, with a strong focus on executive

lounge management or food and beverage operations. Strong managerial and

leadership abilities with experience in supervising, training, and

developing staff while fostering a positive and motivated team

environment.

A genuine passion for delivering

exceptional, personalized guest service, with a keen attention to detail

in all aspects of lounge operations.

Superior communication,

interpersonal, and problem-solving skills, capable of interacting with

high-profile guests and colleagues at all levels.

Ability to handle multiple tasks

simultaneously, ensuring operations run smoothly under pressure while

maintaining high standards of quality and service.

Able to interact with guests and

staff from diverse cultural backgrounds with tact, discretion, and

professionalism.

Familiarity with food and beverage

trends, guest satisfaction metrics, and industry best practices in

hospitality services.

Comfortable using hospitality

management software, point-of-sale (POS) systems, and other operational

tools for scheduling, reporting, and tracking.

Collection is London's compendium of luxury hotels. Housed in elegant Georgian

townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped

skyscraper, each hotel reveals a different chapter in the city's story. The

hotels in the collection include a historic brewery, reimagined as a vibrant

modern hotel : Montcalm Brewery. A property with a bold new perspective at

Montcalm East, part of Marriott's Autograph Collection. And a duo of mindful

hotels which set a slower pace : Inhabit, Southwick Street and Inhabit, Queen's

Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal

London House revitalizes a mid-century gem near Liverpool Street. Combining

classic charm with modern flair, its tech-equipped rooms overlook Finsbury

Square. A serene urban spa and rooftop eatery boasting skyline vistas add to

its allure.

Overview

Montcalm Collection are looking for a skilled and

ambitious Executive Club Lounge Manager to join our team.

You will play a pivotal role by intervening in any guest / employee situation as

needed to ensure the integrity of the property is maintained, guest

satisfaction is achieved, and employee well-being is preserved.

Help to shape the Montcalm Collection's next

chapter and showcase your skills. Become a trusted ambassador for one of our

hotels and take advantage of the opportunity to move between properties,

achieving the service and product delivery standards for the department with a

high degree of customer care and service., Collaborative and empowering

team dynamics.

Pathways for promotions and

growth within the brand.

Recognition and Rewards

Program.

Access to an array of

discounts via our Benefits Platform.

Comprehensive training through

Certified Classroom and E-Learnings.

28 holidays annually,

inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

Health incentives : Cash-back

on optical, dental, chiropractic, and physio services.

Concession on gym memberships.

Nutritious meals provided

during shifts.

Complimentary dry-cleaning

service for uniforms.

Inclusive pension schemes

Eligibility

Candidates must be authorised to live and work in

the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion

aren't just buzzwords. We genuinely value the unique perspectives everyone brings,

regardless of gender, ethnicity, age, disability, or background. Our culture

thrives on mutual respect, and we provide a workplace free from discrimination

and prejudice.

Should this role resonate with your aspirations