Exhibits and Museum Team Leader

Reporting to our Visitor Attraction Exhibits Manager, our Team Leader's primary responsibility will be to ensure the smooth and efficient day-to-day running of the exhibitions across the estate. You'll utilise both your people skills as well as your love for our exhibits as a huge focus will be on the guest experience, ensuring our guests enjoy their time with us from arrival through to departure. The role will also involve leading a team of around 25 hosts across 3 exhibits spread out across the Estate. This will involve assisting with scheduling, inputting absences and approving holidays - ensuring there is enough cover across all exhibits throughout the year. You'll develop a strong knowledge of the exhibits, their workings and their history - sharing your knowledge with both team members and guests. You'll also be trained in exhibition curatorial duty of care and guide your team in proper care for the exhibits., Assist the VA Exhibitions Manager with the scheduling of Hosts to ensure adequate staffing levels across the exhibits. Supporting the VA Exhibit Manager in the ongoing training and development of VA Exhibit Hosts. Audit and ordering of operating supplies in a timely manner. Ensuring visitor satisfaction, from admission through to departure. Develop a strong technical knowledge of the exhibits, their operation and how to trouble-shoot technical issues. Contribution to the development and evolution of the Exhibits across the Visitor Attraction. Build relationships with your colleagues in other department Assist in the further development of improved operating procedures within the exhibits. Assist in developing H&S and Emergency procedures across the VA department.

• Previous experience within visitor attraction / heritage management or similar organisation
• High customer service standards
• Excellent written and verbal communication skills
• Previous team leader experience
• Knowledge of modern exhibits management is preferable
Where you'll be working - Exhibits in the Visitor Attraction

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.


• A positive workplace environment with opportunities to develop both personally and professionally.
• Stay in shape with complimentary use of our gym and wellbeing classes
• Look after your wellbeing with complimentary access to our Spa and swimming pool s and our exclusive benefit of 50% off Spa Treatments.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Discover exclusive perks with our discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
• The opportunity to ensure your views are heard and shape the future of the business via our Employee Engine Room.
• Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
• Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
• We value your hard work and recognise your achievements through our colleague recognition programme Newt Awards with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
• Support from our Employee Assistance Programme for both yourself and your family
• A team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting , to name but a few.
• Up to 30 days annual leave each year for our full-time team