Expeditor - London

The Expeditor plays a pivotal role in the success of a fine dining restaurant by ensuring smooth communication and coordination between the kitchen and front-of-house teams, with the added complexity of managing a dummy waiter system. The Expeditor is responsible for ensuring that every dish is prepared, presented, and delivered to guests in a timely and organised manner. Working in a fast-paced, high-pressure environment, the Expeditor ensures that the kitchen's output meets the restaurant's high standards, food is accurately placed on the dummy waiter system, and any issues with timing, presentation, or special requests are swiftly addressed. What you'll be doing... Managing Order Flow

• Organise and prioritise orders as they come in, ensuring that the kitchen prepares dishes in the correct sequence and that the dummy waiters are loaded efficiently.
• Monitor the status of all orders, ensuring that appetisers, mains, and desserts are coordinated across different kitchen stations.
• Ensure that the dummy waiter system is accurately loaded with the correct dishes for each table and that the timing aligns with the guest dining experience.
Quality Control
• Inspect each dish for accuracy, presentation, temperature, and portion size before it leaves the kitchen.
• Ensure that all plates are plated according to the fine dining standards and restaurant specifications.
• Verify that special requests (such as allergies, dietary restrictions, or specific preferences) have been fulfilled correctly before dispatching the dish.
Timing and Coordination
• Ensure that dishes from multiple stations are ready at the same time to avoid any delays or disruptions in service.
• Maintain communication with kitchen staff, front-of-house staff, and the dummy waiter system operators to ensure a smooth flow of orders, especially during busy shifts.
• Anticipate and address any delays or issues, quickly communicating with the kitchen and front-of-house as necessary to resolve problems.
Communication with Front-of-House
• Liaise with front-of-house staff who manage the dummy waiter system to ensure that dishes are being delivered correctly to the intended tables.
• Inform the service team of any changes or delays in the kitchen, including menu adjustments, out-of-stock items, or special requests.
• Relay feedback from front-of-house to the kitchen to maintain a high level of service and quality.
Dummy Waiter System Management
• Oversee the operation of the dummy waiter system, ensuring that it is functioning properly and efficiently.
• Load food orders into the dummy waiters with precision, ensuring that plates are correctly assigned to the appropriate table.
• Troubleshoot any issues with the dummy waiters, coordinating with technical staff if necessary to resolve malfunctions or delays.
Organisation and Cleanliness
• Maintain a clean, organised, and efficient expediting area, ensuring that plates, garnishes, and utensils are readily accessible and in good condition.
• Ensure the dummy waiter loading area is organised and free of clutter, making it easy to manage orders during service.
• Adhere to all food safety, hygiene, and health regulations.
  
  2-3 years of experience working in a fine dining restaurant, preferably as an Expeditor, Line Cook, or in a similar role.
• Experience working with or overseeing an automated food service system (dummy waiters or similar technology) is preferred but not required.
• Strong understanding of food preparation and presentation standards in a fine dining setting.
• Familiarity with menu items, ingredients, and cooking techniques used in the restaurant to properly manage timing and quality.
• Excellent communication skills to effectively relay orders and special requests between the kitchen and front-of-house staff.
• Ability to maintain composure and clear communication under pressure, ensuring service runs smoothly.
• Keen eye for detail, ensuring every dish that leaves the kitchen is flawless in presentation, temperature, and taste.
• Ability to quickly identify and rectify mistakes or issues with orders before they reach the guest.
• Basic understanding of restaurant technology systems, including POS systems and automated food delivery (dummy waiters).
• Willingness to learn and adapt to new technologies to ensure smooth service operation.
• Strong organisational abilities, with the capacity to manage multiple orders, prioritise tasks, and coordinate between different teams.
• Able to manage high volumes of orders and maintain accuracy under pressure.
  
  Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, Manuela restaurant in Los Angeles, and Roth Bar & Grill and Durslade Farm Shop in Somerset. Artfarm uniquely brings together art, community, education, people and place.
Like all roles at Artfarm, you can expect your time at work to be fun, varied and challenging. We know from experience that jobs can evolve throughout the lifetime of a role and this in turn gives our people the chance to play to their strengths. In return we can offer you a unique employee journey that is tailored around your goals and aspirations both professionally and personally. Artfarm is an equal opportunity employer and we value diversity. We believe that diversity and inclusion in our team is critical to our success, so we seek to recruit, develop, and retain talent from a diverse candidate pool. Sustainability is at the heart of Artfarm and every one of the team has a role to play in protecting our planet. What are you waiting for? Join the team now! We can't wait to hear from you.


• Nutritious food and drinks whilst on shift
• Free annual guest experience for you and a plus one, including 3 course meal, cocktails and a bottle of wine. It's important we experience the magic too!
• Enhanced family friendly policies, including 12 weeks full pay Maternity leave and 2 weeks full pay Paternity leave. These moments matter!
• Health cash plan - a health benefit which allows you to claim back your everyday medical expenses like Dentists and Prescriptions, so you don't have to pay a penny!
• Life Assurance
• Generous Artfarm-wide discounts including;
Up to 50% off room booking at the award-winning Independent Hotel of the Year 2021, The Fife Arms. Up to 25% off food and beverage across our properties in Somerset, Scottish Highlands, Los Angeles and London Up to 30% off our fabulous retail products.
• High street discounts off 1000's retailers through MyArtfarm site and app.
• Amazing socials led by local social committees - bowling, 10k runs or just a cold pint in the pub - there's something for everyone.
• A unique approach to career development and learning opportunities tailored around your individual aspirations and goals.
• Employee Assistance Programme with Hospitality Action - the support there if life ever takes a turn.
• Enhanced pension scheme to help you save into your piggy bank for the future!
• Option to save directly from payroll into an ISA to enhance financial wellbeing
• Generous Refer a Friend Scheme - up to 1000 to share with your friend!