Experience Design Lead

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office. At Lloyds Banking Group, we have a clear purpose - to help Britain prosper and build deep, enriching relationships with our customers. Through our brands, we have a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses, and play a key role in helping to build a growing UK economy. We're building an inclusive, values-led culture where colleagues feel recognised and rewarded for their contributions. Join us and you'll have the opportunity to reach your full potential, whatever your role or background. About the opportunity The services and propositions we design are integral to our customers' lives, and this role focuses on their entire experience - at every life stage, across all touchpoints. You'll lead designs through every stage of the process, from concept through to production. It's an amazing opportunity to shape the way we engage and build relationships with our customers, supporting them over time and getting them to the right solutions for their evolving needs. You'll lead on design for our recently formed Segments & Propositions platform, so we're looking for someone who can inspire and lead designers and researchers to be creative and ensure customers are at the heart of our thinking. To succeed in this role, we're looking for someone with excellent leadership skills who thinks critically, builds strong relationships, and will coach and develop a growing Design team. You and your team will shape and deliver customer experiences working with data analysts, behavioural scientists and other specialist roles. You'll be responsible for strategy formation, concept development, and design delivery, partnering with product owners, business analysts, engineers and senior leaders to see ideas through to implementation. You'll make a difference when you;

• Take responsibility for shaping and implementing the design strategy, including leading major strategic initiatives. This includes the ability to influence proposition and business teams on a day to day basis.
• Work with research teams across the organisation to better understand the financial circumstances of differing customer segments, and consider what their next best actions or decisions might be.
• Understand the connected nature of designing end to end customer experiences to help customers navigate our financial ecosystem.
• Understand the role of design thinking in the context of our business and engineering priorities, and drive a holistic approach.
• Influence senior leaders to ensure customer value is central to decision-making, so that our new propositions are fit for purpose in deepening customer relationships.
• Influence our broader product development programme and transformation agenda to enable the overall experience design strategy.
• Demonstrate resilience and act as a role model for the advancement of experience design across the business.
• Offer leadership to a large team of multi-disciplinary designers to support decision-making, delivery and team culture.
• Establish a growth culture and build capabilities, both through the formal development of your team, and across the organisation through mentoring and other informal methods.
  
  At Lloyds Banking Group, we have a clear purpose - to help Britain prosper and build deep, enriching relationships with our customers. Through our brands, we have a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses, and play a key role in helping to build a growing UK economy., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies