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EXPERIENCED Hotel Receptionist

Gen Hospitality

EXPERIENCED Hotel Receptionist

£24000

Gen Hospitality, Gloucester

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 28 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 7dbd341ee2a945238e52ebbe2e0fdf01

Full Job Description

  • Welcome guests upon arrival.

  • Supporting with operations such as bookings, concierge services.

  • Respond to all guest questions and requests.

  • Delivering exceptional customer service

  • Coordinating with the Front Office Manager + customer complaints.

  • Work alongside security at the front desk to maintain an high level of safety for everyone onsite.

  • Participate in the management of the hotel's switchboard + mailbox to inform customers, and redirect calls.

  • Perform admin tasks at front desk.

  • Make sure that communal areas are well kept and secure.

    A boutique Hotel based in Cowley Cheltenham require a punctual, confident, and enthusiastic Receptionist to join their warm and growing team.


    • Ideally, candidates will come from a hospitality background and will be able to deliver an extremely personable service and can do attitude to support hotel guests in-person and over the phone.

    Attitude, confidence, and adaptability are just few deliverables that will make the right candidate successful., Immersing yourself into the expectations and empathising with guests, is important to successfully achieve in this role whilst being able to communicate effectively and remain adaptable to every situation that you encounter.

    Other prerequisites include -
  • Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).

  • Additional languages - beneficial not mandatory


    • Individuals who love to be social and dynamic within their work whilst delivering a persistent level of exception customer care, please get in touch.