Expert Case Manager | NHS England

Are you looking to join a friendly, dynamic team that plays a vital role in supporting medical and dental training and education across the Southwest?, We are seeking an Expert Case Manager who is passionate about supporting our postgraduate workforce to reach their full potential and provide safe patient care. The team provides a single point of access, via a confidential 1-1 meeting (currently virtual), to external resources such as counselling, exam support, coaching, dyslexia screening. We use a coaching approach to understand the key concerns of the individual and signpost accordingly. Other key aspects include assisting with the development and delivery of workshops, webinars and other group support initiatives, and being involved in the continuous evaluation and development of the service. We have offices based in Plymouth, Taunton and Bristol (although we currently work virtually). We hope in the future to return to hybrid working. The role of Expert Case Manager involves working with Associate Deans, Senior Faculty Development & Learner Support (FDLS) team members and faculty members internally and externally across the South West to provide the best service possible and align with the values and goals of NHS England South West. The team has close links with the Quality Team, Faculty Development & Learner Support Team and Supported Return to Training Team, to enhance the development of a fair, inclusive and compassionate NHS culture. The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money., NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on theGovernment website., Key areas of responsibility will include:
• Supportive 1:1 meetings
• Development of supervisors in their role to support resident doctors in training and support for local education providers.
• Support development and implementation of strategies and plans.
• Role will involve the use of Microsoft Word, Excel, PowerPoint, SharePoint, MS Teams
• Work and develop links with postgraduate training providers and trusts to enhance supportive ways of working.
• Support the senior PSW and FDLS team to develop a central service within the PSW that brings together the existing relevant elements of the NHS England mandate
• Collaborate and communicate with other NHS England departments and teams on a regular basis to ensure efficient use of resources.
• Be willing to play a multifunctional role within PSW relating to case management, database management, evaluation, quality metrics and liaison with other providers
• Support the on-going evaluation of the PSW service
• Contribute to planning, developing and evaluating methods and processes for gathering, analysing, interpreting, and presenting information.
• Co-ordinate as appropriate research and development initiatives
• Contribute to short, medium and long term business plans, achieving quality outcomes.
• Support the development/updating of resources for example producing resources, support webinar.