Expression of Interest Control & Contact Handler - Sussex

Successful candidates will join a 12-week training course; consisting of six weeks' training and six weeks' tutoring where we will support and coach you to become competent in the role. The training course is full-time, Monday to Friday, working 8:00 to 16:00 and 12:00 to 20:00 on a rotating pattern. Upon completing the training you will work across both 101 and 999 within our contact centre based at Sussex Police Headquarters in Lewes.

Providing excellent customer service to members of the public and Sussex Police colleagues is crucial in this role. On completion of training you will manage both emergency and non-emergency situations; the role requires you to be able to prioritise and juggle competing demands. Working in a fast-paced 24/7 environment, you must be able to work under pressure, communicate clearly at all times and make critical decisions based on threat, harm and risk.,

• You must be aged 18 or over on the day you submit your application - no upper age limit
• You must have lived in the UK for three continuous years immediately prior to application
• Not be a current or previous member of a proscribed terrorist organisation or group.
• Not have served a prison sentence.
• Ability to commit to a 20 week rotating shift pattern which covers a 24/7 period.
  
  Sussex Police and the Force Contact Command and Control Department are committed to providing quality in the service we deliver, the career opportunities we offer our people and to increase the diversity of our workforce to reflect the community we serve.
  
  The role is based at our Headquarters on the outskirts of Lewes but there may be a requirement to relocate to fall back sites in other areas of the county. In return we offer a salary of £29,649 per annum, plus an unsocial shift allowance in the region of £10,062 per year once you have completed your initial training.
We also provide excellent ongoing training, continuous development and progression opportunities.