Facilities Assistant

As the key Front of House resource, the Facilities Assistant will provide a welcoming, helpful and professional first point of contact to all callers and visitors both on the desk and through lobby hosting. This position is in our client's trophy asset building so you will be working in a newly refurbished reception with exceptional facilities! Duties:

• Answering all incoming telephone calls and resolving queries ensuring accurate and comprehensive, and relevant information is
provided. Ensure all callers feel valued and prioritised and where colleagues are not available or point of reference is not clear, take messages and provide a follow up.
• Meet and greet all visitors to the building through lobby hosting (colleagues, managers, tenants, landlord representatives and
members of the public), providing a friendly, efficient, timely, professional and welcoming environment. Direct to appropriate facilities or staff member as required.
• Ensure the daily list of visitors is kept in reception and that all visitors sign in and out of the building.
• Keep the reception area well presented, tidy and uncluttered, ensuring the reception administration is up to date.
• Contributing to monitoring and ordering office supplies and maintaining office equipment in the reception area.
• Assist the Supervisor and Manager in the day-to-day running of the reception to deliver operational activities in line with
agreed service levels/management agreements, associated legislation and compliance.
• A clear focus will be applied to general management of the building, security, safety, compliance and managing contractors.
• Provide a quality security service that ensures that a positive impression is given whilst remaining proactive when faced with
problems or queries.


• Experience of working in a similar role or industry
• Experience in dealing with visitor management systems (preferable)
• Experience lobby hosting or meeting and greeting large numbers of visitors (preferable)
• Good health and safety knowledge and day to day application
• Liaison with contractors
• Good communication skills (oral and written) - Ability to read, understand, apply and communicate written materials, e.g.
policies and procedures, fire drill instructions
• Used Microsoft office or other IT and digital platforms
• Ability to work on own initiative, within a pressurised environment
• Highly developed organisational skills
• Good Interpersonal skills to sustain effective relationships and partnership working with all stakeholders
  
  Reception UK is an established reception and concierge service, and our people believe first impressions count and we take great
pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that's unique, bespoke and tailored to our clients' requirements with a focus on superb customer service. We are looking for someone that wants to join our fast growing team, believes in great customer service and is committed to delivering the high level of performance Reception UK are known for.