Facilities Assistant

The facilities department comprises of 8 people and provides services to all members of the firm throughout the UK. This team is integral to the smooth running of the business and are often the first point of contact for any office-based queries. If they don't know the answer, they will find someone who does! Areas of responsibility include but not limited to:

• Audits & accreditations
• Archive and digital file management & destruction.
• Front of house, hospitality & meeting room configurations
• Biophilia, environmental & sustainability
• Business continuity, H&S and associated training
• Cleaning, housekeeping and waste management
• Car fleet & driver safety management
• Desk & room booking management.
• Fabric maintenance & PPM
• Floor plans, fit outs & moves & changes.
• Helpdesk
• Post room, couriers & taxis.
• Security & storage including lockers.
• Stationery & ad hoc office supplies
This is a busy department with emphasis placed on being responsive, maintaining high standards and managing expectations. The team works hard, maintaining a positive attitude, working together with everyone contributing towards a shared goal. Workload is growing and there have been several major office upgrades in the last few years which the team collaborate - ensuring that the space remains functional is important. As Facilities Assistant you will join the Facilities Management team who are responsible for delivering a multi- faceted coordinated facilities management service to the business.,
• Work with the FM team to provide a consistently high level of service across the Firm.
• Assistance in monitoring the helpdesk and ensure that queries and requests are managed appropriately, closed to satisfaction or escalated.
• Respond to assigned tasks promptly and liaise with associated service lines including ICT, Front of House and Hospitality
• Meeting room set ups with focus on maintaining high standards /attention to detail ensuring rooms are set up/reset and well maintained in accordance with housekeeping guidelines - troubleshooting when required.
• Housekeeping including routine walkarounds, hazard spotting and escalation.
• Conduct inductions for all new starters across the firm ensuring they receive relevant information upon joining.
• Administration of security cards - starters, leavers, replacements and associated recharges.
• Assisting in supporting national offices with queries and requests as required.
• Ensure that office supplies, including paper, consumables & PPE remain fully stocked at all times.
• Post room duties including circulation of inbound post, overnight couriers and dealing with ad hoc post room enquiries.
• Receipt of incoming deliveries and ongoing liaison with loading bay and associated suppliers.
• Workstation configurations, desk and meeting room booking support.
• Moves and changes support - nationally.
• First aid and Fire Marshal responsibilities - proving support during emergency situations.
• Providing cover to team members when required to ensure continuity of service.
• Being available for occasional planned out of hours support with office works.
• Events set up and H&S cover when required.
  
  This is a proactive role, which requires someone who is organised, reliable and flexible and is looking for career development. The candidate must possess excellent communication skills both orally and written, with the ability to communicate effectively at all levels and remain calm under pressure.
An exciting and challenging role that offers the successful candidate an ideal opportunity to develop their skills and experience within a supportive environment.,
• Experience in a professional services environment preferable.
• Ability to demonstrate agility in a fast-paced environment and remain calm under pressure.
• Excellent organisational and time-management skills to handle the multi-faceted nature of the job.
• Excellent communication skills, a proactive approach to work and able to deal with people at all levels, with tact and diplomacy.
• Ability to multitask with impeccable attention to detail.
• Reliable and flexible team player willing to work additional hours and weekends, when required.
• Enthusiastic with an opportunity to learn, develop and gain invaluable experience in facilities management.
  
  Gerald Eve is a firm of chartered surveyors and property consultants based in the UK, operating from nine national offices with over 600 professionals. As a Newmark company, we offer an expansive reach through a global platform. We provide independent, intelligent and relevant advice based on detailed market knowledge and sector understanding. Our expertise covers capital markets, planning and development, valuation, corporate real estate advisory, asset management, lease consultancy, building consultancy, property management and business rates services. Whether you are a property owner, investor, occupier or developer, together we have the expertise and relationships to deliver the best property solutions for your business. Gerald Eve joined Newmark Group, Inc. (Nasdaq: NMRK) ("Newmark") in 2023. A world leader in commercial real estate, Newmark's company-owned offices, together with its business partners, operate from approximately 180 offices with nearly 6,700 professionals around
the world.


• Salary: competitive based on market and professional experience.
• 26 days' holiday per year, plus Bank Holidays and extra days at Christmas and New Year.
• Pension - We match your contributions up to 8% (after initial probationary period).
• 26 weeks full maternity pay.
• 6 weeks full paternity pay.
• Private Medical Insurance with Vitality.
• 1 paid volunteering day per year to help give back to our local communities.
• Performance related staff profit share scheme.
• Wellbeing allowance which can be used for either physical or mental wellbeing activities.
• Critical Illness Cover - Employee paid scheme offered at a competitive rate through Aviva.
• Dental Insurance (self-funded) - access to employee-paid dental care at competitive rates.
• Interest Free Season Ticket Loan.
• Interest Free Rental Deposit Loan.
• Group income protection scheme.
Alongside our competitive compensation and benefits package, we offer all our staff the ongoing opportunities to learn and develop, through in-house CPD sessions, further education support as well as internal and external training programmes. Gerald Eve encourages pro-bono work and volunteering as well as regular social and sporting activities to engage with all your colleagues. Working Hours The normal hours of work for this position are rotating shifts to ensure coverage from 08.00am - 16.30pm and 10.00am - 18.30pm Monday to Thursday. Friday shifts are from 08.00am - 16.30pm and 08.30am - 17.00pm respectively. Working day consists of 7.25 hours.