Facilities Assistant

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

The Facilities Team operates across three high prestige buildings in Leamington Spa town centre: The Royal Spa Centre, The Royal Pump Rooms and Leamington Spa Town Hall. We cover a wide range of duties that include fact to face customer service, seating and format changes for shows and events, setting up AV equipment for council meetings and post-event and pre-event cleaning. We regularly deal with a broad spectrum of customers including the general public, councillors, contractors, artists and visiting companies.

We are looking for a highly motivated individual with excellent customer service skills and attention to detail. They must be able to offer a good degree of flexibility in terms of availability as there are occasionally unsociable hours associated with the work. The work can also be physically demanding so a degree of fitness is also essential. We are looking for someone with a good can-do attitude who can problem solve and remain calm when under stress.

To assist with the day-to-day operation of the Royal Spa Centre, Royal Pump Rooms and Town Hall, ensuring that they are always safe, clean, and customer focused.

To carry out the duties of a porter, helping to move equipment and furniture, assist with auditorium format changes, room set ups and prepare event requirements, including AV and recording equipment. To ensure that deliveries and mail to the buildings are accepted, recorded and that the relevant individual receives it.

To maintain excellent relationships with our customers. To be the initial point of contact and welcome the public, visiting companies, tenants, Councillors, WDC staff and contractors into our buildings. To ensure that they are signed-in, briefed with relevant health and safety / housekeeping information, provided with their requirements and monitored. To deal with enquiries and ensure that positive relationships are maintained, always providing the highest standard of customer care.

This post is based at our offices within Warwick District and is not suitable for home or hybrid working.

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offer the rewards and benefits that make it a great place to work., Warwick District, is at the heart of Shakespeare's England and comprises the towns of Royal Leamington Spa, Warwick, Kenilworth and Whitnash. The district boasts historic castles and buildings with regency architecture, vibrant town centres hosting a lively calendar of events, as well as beautiful parks and gardens. We enjoy links to the M40, M42, M1 and M6, national rail connection and Birmingham International airport. It is one of the most prosperous regions in the country with low unemployment rates.

Here at Warwick District Council, our vision is to make Warwick District a great place to live, work and visit and we recognise that our employees are the key to achieving that. Working arrangements in most jobs are flexible; flexi-time, full or part time and job sharing is usually available. You can expect generous holiday entitlements, a pension scheme and plenty of opportunities for training and personal development.