Facilities Contract Specialist

Reporting to the Property and Workplace Services Manager, provide proactive and effective management and oversight of all facilities management services across CAA's property portfolio. Primary responsibilities will be to act as lead "client" role and ensure all hard and soft FM service delivery and statutory compliance are delivered, working predominately with the CAA's outsourced Total Facilities Management ("TFM") contractor team based at CAA offices.,

• Undertake the "client" role to effectively manage the CAA's TFM integrated services provider, the Business Travel provider, and the Catering Service provider, to ensure consistent and quality delivery of a range of hard and soft FM services across the property portfolio.
• Performance management of third-party suppliers using an appropriate mix of audits, compliance to SLAs and KPIs, CAFM generated data, visual inspections, and supplier provided monthly management reports.
• Ensure statutory PPM tasks are completed in a timely manner, and in full compliance with all relevant statutory codes of practice and obligations.
• Work closely with CAA's Health and Safety Team, ensure the highest levels of Health and Safety are achieved across CAA's property portfolio, including participating in regular office audits and inspections.
• Provide support when required to specific Workplace Services projects.
• Ensure strong client relationships are developed and maintained with key suppliers and stakeholders.
• Check accuracy and approve for payment for supplier invoices, monitoring financial expenditure against budget.
• Provide information as required by Finance to ensure the CAA has the adequate levels of insurance cover for all CAA's property and assets., Continuous learning program, including sponsored learning such as apprenticeship, further education sponsorship, mentorship and coaching.
• Opportunities to join our ambassador networks such as STEM, diversity and Mental Health First Aider.
• Being part of a team that procures contracts and services to enable success of the CAA, from space to satellites and from classroom to boardroom… this role really does have it all.
  
  Working as part of a small Workplace Services team, the successful candidate needs to be a knowledgeable and experienced facilities manager, self-motivated and well organized to manage a demanding and varied workload, with a flexible approach to respond to rapidly changing situations when necessary, and an ability to prioritize work activities., Knowledge of and compliance with health and safety legislation in the workplace
• Experienced in managing a range of both hard and soft contracted services.
• Experienced in crisis management and safe resolution of property related incidents.
• Ability to "think on your feet" make reasoned and appropriate decisions, working both independently and collaboratively within a small team.
Desirable
• Associate or Member of Institute of Workplace and Facilities Management (IWFM) (previously BIFM) or similar professional body e.g., CIBSE.
• Conflict resolution experience - handling complaints and working through resolution.
• Experience of performance management, audit processes and compliance techniques
• Customer service orientation with good communication skills across the business and with supply partners and their teams
• Self-motivated and delivery focused.
  
  We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.
We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance. We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!