Facilities Customer Service Operator

Do you enjoy liaising with people from across the store to ensure a smooth running day? Our Facilities Helpdesk is looking for a new member to join their team., As a Facilities Customer Service Operator you will be based in our Knightsbridge store's helpdesk, amongst a supportive team. You will manage the end to end process of supporting and maintaining our main store and other sites, including our H beauty stores across the UK. You will deliver excellent customer service to our staff, escalating facilities faults, and playing an integral role in connecting the necessary trade specialists to resolve the issues. Your daily activities will involve:

• Logging calls and arranging appropriate repairs or maintenance works with the relevant engineer/technician.
• Using our bespoke CAFM software to carry out these duties.
• Taking regular phone calls, translating faults into clear and practical resolutions using email and our internal system.
• Regular floors walks with the Facilities Manager to check the store standards and note any jobs that need addressing.
Your role will work in line with store opening hours, working 5 out of 7 days including weekends and bank holidays.

You can communicate at all levels with strong written and spoken communication skills. Excellent customer service focus and an eye for detail. You will have the ability to:
• Use fluent computer skills, such as using and typing emails and data input
• Produce clear, concise instructions
• Use own initiative to take responsibility of workload
• Organise your approach to work planning and time allocation to tasks
  
  As we celebrate this momentous anniversary year, now more than ever, it's an exciting time to join the Harrods Team. Whether you're a recent school, college or university leaver, or you're looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities., Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you'll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.
Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return you'll receive an excellent benefits package, including a company pension, flexible working, annual leave, your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan. Uniquely You At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods