Facilities Manager (12 Month FTC)

As a CBRE Facilities Manager you are responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. Performance Leadership of site-based account staff.,

• Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in the Manchester & Liverpool sites.
• Maintains close working relations with the Landlord and Engineering Manager regarding any maintenance issues, ensuring a proactive approach is maintained.
• Responds to problems and concerns; implements policy, rules and regulations.
• To undertake other ad hoc tasks at the direction of Regional Facilities Management.
• Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items.
• Supports account management team to monitor and modify the services deliverables in accordance to the change of Client's business needs.
• Manages on site facilities management operation teams in terms of staffing, training, development and performance.
• Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.
• Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback.
• Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA.
• Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
• To support the Facilities team where applicable to ensure it works effectively together and in close co-operation with Property and Facilities colleagues in the UK to deliver a highly professional customer focused service.
• To embed a culture of safe working and compliance capturing RISE Behaviours
• Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.
• Ensures all statutory compliance requirements are met through the use of CBRE's HSE & Risk systems and processes.
• To undertake ad-hoc projects and act as representative for the RFM on occasion to provide a smooth and professional service.
  
  Bachelor's degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience
• 5+ years operational experience with emphasis on integrated real estate services
• Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering
• Strong communication, negotiation and analytical skills
• Excellent interpersonal skills
• Ability to lead Change Management programmes
• Ability to manage multi-million Pound/Dollar budgets
• Excellent MS Office Suite skills
• Demonstrable Health & Safety knowledge and/or experience (IOSH minimum)
• Proven record of providing excellent internal and external customer service
• Ability to comprehend, analyse and interpret complex business documents
• Respond effectively to highly sensitive issues.
• Write reports, manuals, speeches, and articles using distinctive style.
• Make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
• Motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
• Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.
• Happy to work on an Initial 12 Month FTC
  
  CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team based in Manchester on an initial 12 Month Fixed Term Contract., About CBRE Global Workplace Solutions
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."