Facilities Manager

We currently have an exciting opportunity for a Facilities Manager. The Facilities Manager will lead a team to ensure management of the day-to-day client activities for assigned property/facility and support the Account Lead by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy.

What this job involves

• Overall responsibility of the local site(s)


• Management of key M&E monthly / quarterly deliverables for their site

+ Ensuring site specific statutory and PPM schedules are adhered to and reported to the Senior FM

• Leadership


• Manage and mentor FC team


• Develop and sustain a high-quality well motivated team


• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team


• Client/Stakeholder Management


• Proactively engage stakeholders to ensure that on site client's expectations are met


• On-site key point of contact for Facilities in the client's premises


• Vendor Management - Janitorial, Stationary, Courier services, Mail Rooms, Engineering, Catering consumables, Security arrangements


• Attend monthly meeting with vendors to review service delivery, KPIs, monthly reporting requirements, portfolio changes communicated and general feedback sessions to ensure they are providing services accordingly


• Monthly meetings with JLL sourcing lead to ensure vendors are up to date on contractual changes, review KPI % to ensure fee at risk is being reviewed and managed


• Ensure stationary stock levels are managed accordingly and within budget


• Ensure correct Business Units are being charged internally for courier services usage


• Report to local stakeholders the courier volumes on a monthly basis


• Track post room shipping volumes on a monthly basis


• Track visitor volumes using Envoy on a weekly basis and report to the Senior FM


• Finance Management / Cost Control / Profitability


• Actively work to ensure that the site's financial operations are meeting or exceeding targets and control requirements


• Ensure financial processes are followed at all times


• Health & Safety Management


• Ensure the provision of a safe working environment


• Ensure compliance with statutory regulations on fire, health and safety standards


• Site Operations Management


• Recommend continuous quality improvement practices and implement Industry Best Practice operations


• Implement building procedures and performance measures and ensure they are maintained at all times


• Ensure all Critical Environment (CEM) requirements are met


• Review existing operations regularly to reduce costs and improve operational standards


• Risk Management tracking


• Ensure a property risk management program including audits is implemented and maintained


• Ensure disaster recovering and business continuity plans are implemented and maintained


• Ensure escalation procedures and incident reporting procedures are implemented and in place


• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct


• Achieve Key Performance Indicators and Service Level Agreement
  
  Experience in facilities management, building, business or other related field


• Excellent people skills and ability to interact with a wide range of client staff and demands


• Knowledge of Occupational Safety requirements


• Strong PC literacy and proven ability to manage daily activities using various systems


• Demonstrated experience with continuous improvement initiatives (highly desirable)


• Knowledge of vendor management for specialized services


• Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)


• Proven capacity to understand and interpret commercial contracts


• Budget management and financial analysis skills


Other Personal Characteristics

• Strong communicator - Good presentation skills and possesses strong verbal & written communication skills also an active listener


• Passion for quality - has an eye for detail to make sure the best delivery of services


• Self-motivated; confident & energetic


• Ability to effectively deal with stressful situations


• Flexible - able to adapt to rapidly changing situations


• Strongly goal-oriented - able to focus on meeting all performance targets


• Is a team player - able to cooperate and work well with others to meet targets


• Proven ability to initiate and follow through with improvement initiatives


• Exhibits honesty & trustworthiness


• Open to new ideas & willing to challenge status quo
  
  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.