Facilities Manager

Salary not available. View on company website.

CBRE, Inc., Farnborough, Hampshire

Full time
Permanent
Onsite working

Posted 2 weeks ago, 6 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 0eab904f8fc94bb88d24b7bcb7402007

CBRE, Inc.

Full Job Description

Build a strong relationship with the landlordHouse Reception team to ensurehigh standards are maintained for staff andclients.
Responsible for managingthe delivery of the site services and resolve any issues that may arise. Site servicesprovided by CBRE shallincludePost/deliveries,Cleaning,Vendingmanagement, Office Services, Waste,Hard Services,in linewithaccount processes,SLA's/KPIs.
Control & Management of site financial budget-Using the financial systems, this role will be accountable for accurate forecasting, and attending periodic client reviewmeetings.
Raising ofPurchaseOrders,managingFCR's (Funding Client Requests)through to closure. Occasional ad-hoc supportfor wider UK account portfoliomay be required
Control & Management ofthird-partycontractors-Completion ofInductions, maintenance ofQHSEpaperwork and escorting around site
Responsible for ensuringfullcompliancefor the delivery of services CBRE are responsible forin accordance with allQHSErequirements.
Completion of required monthly Health & Safety documents withinrequiredtimelines. (Monthly workplace Inspection, Monthly Hazard Reporting, Monthly Self-Assessmentsand Safety Observations)
Manage and maintain the compliance tracker for site
Daily monitoring of site work orders both on SI7 and Vantage systems to ensure account KPI's are met.
Manageand performmeeting room set upsand bookingsin line with clientrequirements.
Support the co-ordination and testing of Business Continuity Planning for thesite.
Responsible for ensuring that all equipment is maintained and operated in a safemanner.
Ensure customer satisfaction is established and maintained by providing a 'quality' and pro-active service
Support and communicate with clients, customer base withinyour area of responsibilityproviding proactivesupport.
Involvement inout-of-scopesupplier projects. Supporting staff and liaison with the CBRE, and landlordteamsto ensure the successful delivery of all project related works.
Maintain performance standards to ensure Customer expectations areachieved/exceeded
Timely maintenance of site information acrossall CBRE platforms; SI7, Smartsheet, Vantage, MYHSE, E-logbooks, Harbour, Adaptive
Develop and maintain successful working relationships with the client, key stakeholders, customers,landlord representativesand,suppliers.
Weekly Utilizationsubmissionsto ensure accurate headcountreporting.
Assist and prepare hospitality requests as/whenrequired.
Management of e-logbooks - working closely with technical team for reviews / updates.Responsible for attending and supporting all site auditactivities.
Regularly communication with building landlord
Management of car parking badging system
Seek opportunities to improve services and cost-effective ways of working.
Must be able to support and react to ad-hoc out of hours calls in the event of emergency scenarios with excellent communication.

Exceptional Customer Service Skills
5 years in a similar position in an FM or related services environment
Good knowledge of SLA's/KPI's
Good understanding of contracts and negotiations
Experience in dealing with suppliers/contractors
PC literate - Microsoft systems
Competence in oral and written skills
Ability to work to pressured deadlines.
Strong finance skills with budget management experience essential
Having a Flexible approach to ensure time critical projects are appropriately supported.
Must be able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail.
Previous experience of dealing with customers within a corporate environment with a high emphasis on customer service.
Security Clearance requirements are essential.

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.