Facilities Manager (Hard Services)

Facilities Management role responsible for the delivery of contracted services within a Tech client site based in London with the addition of managing a number of locations across Europe remotely. The Facilities Manager will be responsible for delivering an exceptional client service, contract delivery, management of all hard services, financial management, and act as ambassador of the JLL team on site. What This Job Involves

• Support management of overall delivery of FM operations for the client across EMEA for hard services only, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation.
• Demonstrates leadership, provide direction to vendors and client teams across EMEA to promote engagement, customer service excellence and aligned delivery across all service lines with the client Workplace Services team.
• Responsible for contractor management delivering PPMs and project work across multiple EMEA locations.
• Having an operational awareness and understanding of the FM delivery and customer needs in each of our client's offices.
• Supports the client in terms of driving EMEA wide initiatives in terms of Engineering Service Delivery, Compliance Management, Energy and Sustainability and delivery.
• Support the Account Director in growing the account across Europe with multiple services.
• Provides management and support for client across EMEA in terms of Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
• Supports client compliance audits across EMEA offices in terms of our clients procedures and JLL policies and procedures including statutory compliance,
• Quality and EHS compliance.
• Acts as go-to person in relation to hard services project / fit out / crisis management activities on site for the client.
• Maintains role as point of contact for the client base in each office relative to hard service requests ensuring all requests are actioned within agreed timeframes / KPI / SLA's
• Develops a clear understanding and appreciation of the working relationship with Landlord, Managing Agents and local vendors in each of the EMEA offices to allow seamless delivery
• Supports JLL and client H&S goals across all EMEA offices working closely with our client H&S Manager to keep all documents up to date and relevant
• Inspects EMEA offices during site visits to ensure alignment of standards in terms of daily cleaning, periodic cleaning, PPM delivery, event management, MAC process and shipping process
• Has the ability to understand the wider JLL business to identify opportunities of benefit for the client in relation to real estate services and research
• Travel required to other European locations
  
  You have 3-5 years' direct facilities Management experience delivering hard and services
• You have experience using a Computerised Maintenance Management system for managing Preventative Planned Maintenance
• You have experience managing a team / people management skills
• You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc
• You have experience in project Management or team delivery (desired, not essential)
• You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach
• You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service
• You are open and have good communication skills
• You strive for excellence in what you do and share ideas for improvement
• You are proficient with Word and Excel and have a keen interest in technology
• You are adaptable to work to requests and projects that may vary from day to day