Facilities Monitoring Officer

We are looking for an experienced band 5 Facilities assistant/Monitoring officer who can assist in the running of a busy Soft FM environment. The role will require monitoring contract performance issues including regular cleaning audits.
The facilities team is an important team to assist the trust in delivering it's care to patients across the 5 boroughs. Our role is to deliver and monitor these services which includes catering, cleaning, linen, waste and patient transport.
Career progression pathways and development opportunities
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to
In addition, we offer ongoing training and development in appropriate fields such as management development via the apprenticeship scheme., The main areas of the role are to complete cleaning audits, food audits at Springfield and other sites that we manage and provide cleaning or catering services and to ensure the patient environment is clean and welcoming for new and existing patients. The role is a key contact between ward and clinical staff in order to provide services to our patients. To be part of assessments such as PLACE, 15 steps. We work closely with all our suppliers and this person would need to develop those relationships
Agile and flexible working:
As one of the few Trusts in London we are proud to offer flexible and agile working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 9:00am to 5:00pm, giving you the very best of good work life balance., · To be responsible for the analysis and reporting of Helpdesk jobs, ensuring that SLAs and KPIs are met;
· To work with the MiCAD System Support Officers to set up a Soft Services PPM schedule;
· To manage, with the support of the Soft Services Manager, all Freedom of Information Requests within the required time frame;
· To be a point of contact for all residents within Trust property, dealing with all ad hoc requests, new tenants, complaints, landlord responsibilities and maintenance;
· To be taf point of contact for soft service requirements for the Trust's community sites;
· Work closely with the other Support Officers to regularly review and implement a structured and practical Trust Monitoring and Auditing system for all contracted services;
· Attend community meetings at ward level and engage with the service users to obtain feedback on services recommending changes where possible. This often involves difficult conversations as expectations are high and this may be difficult to achieve within budget constraints;
· To ensure that Soft FM services are provided in accordance with Trust policies and procedures and values and that changes to Trust policies and procedures are communicated to the external contract service provider(s);
· Responsible for monitoring, reviewing and reporting the results of Soft FM audits to the Soft Services Manager and other parties as necessary;
· To participate in Patient Led Assessments of the Care Environment (PLACE) assessments and meetings and ensure internal PLACE inspection programmes are undertaken as required by the Soft Services Manager, including the production of meeting minutes and inspections;;
· In conjunction with the Maintenance Manager and/or Capital Project Managers assist in monitoring the progress of capital works to ensure that all soft service requirements are gathered and implemented in line with the programme;
· To audit the performance of the in-house services, Portering and Postal service staff ensuring KPIs are met and a high standard of service is achieved. Ensuring proceses and procedures are in place and followed and escalating as necessary.
At South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Committed Employer, and welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion.
As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:
+ BME (Evolve) Staff Network
+ Christian Staff Network
+ DiverseAbility
+ Deaf Staff Network
+ Mental Health Staff Forum
+ Women's Staff Network
+ LGBTQIA+
We are committed to supporting the Armed Forces Community and has signed the Armed Forces Covenant.
We provide reasonable adjustments to the interview process for any candidates with a disability.
Please note:
+ That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received
+ That once you have submitted your application you agree to your application being transferred to a 3^rd party e-recruitment system
+ That should you not have heard from us within three weeks from the closing date your application has not successful
+ That priority consideration for applications may be given to at-risk NHS employees
+ That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
+ That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles)
+ That we are a smoke-free Trust

NHS AfC: Band 5
South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.
We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as 'good' however we aim to be 'outstanding'.
Our Values
We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".
When you join us, you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.
As a Trust, we are happy to talk flexible working., We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.