Facilities Quality and Compliance Officer

Develop and implement procedures to monitor performance of services in accordance with Service Level Agreements and external contracts. This will include domestic service, portering service, ward kitchen inspections, linen hire service, and facilities service contracts. Proficient in the use of MiCad Auditing software Ensure monitoring data is recorded, analysed and reviewed; and appropriate action plans made and auditing action taken. Design and produce reports and business information as required, recognising that such information will be used at all levels of management up to the Trust Board. Report to the Head of Facilities on all service providers success or otherwise in achieving the National Standards for cleanliness in NHS Hospitals, or their contractual obligations. Contribute to the improvement of services by service providers for domestic and portering services, which could be external contractors or NHS in-house teams. The post holder will have to work to a number of deadlines
imposed by the Trust and departmental objectives. Progress action plans to completion of remedial work and other repair/development tasks. Develop and maintain good relationships with client, users, contractors, Facilities Services Management and Estates Management Assist staff within the Facilities Management Team in order that they may be more effective and efficient in the provision of quality services. Suggest quality and cost improvements for all services in an advisory capacity and assist in their implementation. Provide an IT service in relation to the design, implementation and reporting of service and project performance. Be involved in measuring the outcomes of the existing service delivery and the development of new standards. Assist in special projects as required; ie waste segregation, recycling and environmental initiatives. Operate within the departmental budget. Be familiar with and abide by Trust policies and procedures. Be able to work flexibly during the normal working
week and also at evenings and at weekends in accordance with the needs of the service.