Facilities Support Assistant

We are seeking a Facilities Support Assistant to join our dedicated and diverse team. This role is pivotal in ensuring our university buildings run smoothly and provide a safe, welcoming atmosphere for students, staff, and visitors. The University of Oxford is a renowned institution with an international reputation for excellence. We are dedicated to addressing global challenges through innovative research and innovation, from reducing our carbon emissions to developing vaccines during a pandemic As a Facilities Support Assistant, you will be at the heart of our mission to support world-class education and research. Your contributions will directly enhance the daily experiences of our university community. You will work closely with a supportive team that values teamwork, integrity, and innovation., We are looking for a proactive Facilities Support Assistant to join our team providing front-of-house services at our Manor Road Building and the St Cross Building. As a Facilities Support Assistant, you could work across a number of University sites managed by FM Operations. The standard working week for this role is Monday to Friday; 14:00 - 18:00. Reporting to the Senior Facilities Manager, your responsibilities will include:

• Providing excellent customer service to staff, students and visitors
• Carrying out general building checks and maintenance tasks
• Leading on locking and securing the buildings each evening
• Setting up rooms for meetings and events; including food and drinks.
• Assisting with cleaning duties and external area upkeep
• Following health and safety procedures
• Being flexible to cover for teammates and work overtime when needed
• Have a working understanding, or the willingness to learn basic controls on the building systems - i.e. BMS, Planon etc
• Fault-finding at a basic level on IT/AV equipment
• Liaise with University Suppliers and service providers as appropriate
• You will be trained to be a first aider and a fire warden for the buildings at site
• This role will involve some manual handling and lone working however training will be provided. The role involves occasionally handling alcoholic beverages.
  
  The ability to work independently with minimal supervision
• Excellent interpersonal and customer service skills
• The confidence to complete some manual handling duties
• Strong communication skills to be able to confidently communicate to members of the public, students and academic staff with courtesy and politeness
• Positive attitude with a flexible approach to your work
• Adaptable to changing priorities
• Great timekeeping and reliability
• Be well presented and be able to deal effectively, efficiently and calmly with a wide range of visitors and staff
It would be desirable to have:
• Basic DIY skills such as picture hanging, furniture building etc.
• Good IT and admin skills e.g. email and internet search
  
  About Us
The University of Oxford's Estates Services department provides facilities management services for the University's estate. Our facilities teams take pride in maintaining a professional, efficient and welcoming environment for staff, students and visitors across our sites. We are looking for someone who shares our commitment to providing excellent service and upholding the University's standards. You will be part of a growing facilities management function with opportunities to develop your skills and career within the department. The University of Oxford is a world-leading educational institution with a mission to engage in research and education for the benefit of society. Join us and you'll become part of a diverse, international community, with access to excellent benefits and a stimulating culture.