Failsafe Officer

The Failsafe Officer will encompass the ophthalmology pathways to ensure failsafe activities are quality assured and performance managed according to local and national policies. The Failsafe Officer will work independently and be responsible for the production of audits, highlighting areas for improvement and implementing change to provide assurance that patients within the pathway are being seen and treated in a timely manner. This will require a good knowledge and understanding of the local IT systems within the Ophthalmology Department and the Trust, and a good knowledge of the operational management of the department
The Failsafe Officer will need excellent communication skills to ensure close liaison with the Ophthalmology multi-disciplinary team, as well as outpatient booking, inpatient booking and information teams. The post holder will be expected to work well as an individual and as part of a team., Use knowledge of systems and processes within the specialty to deliver and provide assurance to the Clinical Lead and Service Manager that effective failsafe policies and procedures are in place in Ophthalmology.
Participate in regular meetings within the Ophthalmology Team and performance meetings to report of failsafe systems and develop strategies in conjunction with the key stakeholders to improve areas of concern (backlog of patients) or poor performance.
In liaison with the Service Manager develop new ways of working to support modernisation of the service.
Collate analyse and report on necessary data to identify referral sources, patients referred and discharged.
Regularly liaise with Booking Teams to ensure patients are booked in a timely manner and endeavour, with the support and agreement of the Service Delivery Manager, to develop plans to resolve capacity issues.
Support change in administrative processes in the Ophthalmology Department to support improved patient pathways.
Support the Service Delivery Manager to ensure clinic capacity is fully utilised and monitor utilisation with the intention to improve utilisation performance.
Liaise directly with the Consultants and Ophthalmology Team to ensure appropriate appointments for patients and raise awareness of responsibilities of managing patient pathways and treatments., Use knowledge of systems and processes within the specialty to deliver and provide assurance to the Clinical Lead and Service Delivery Manager that effective failsafe policies and procedures are in place in Ophthalmology.
Participate in regular meetings within the Ophthalmology Team and performance meetings to report of failsafe systems and develop strategies in conjunction with the key stakeholders to improve areas of concern (backlog of patients) or poor performance.
Use developed communications and interpersonal skills to motivate others to follow required processes to improve patient pathways.
In liaison with the Service Delivery Manager develop new ways of working to support modernisation of the service.
Participate in necessary meetings and follow-up actions which arise from these meetings.
Collate analyse and report on necessary data to identify referral sources, patients referred and discharged.
Regularly liaise with Booking Teams to ensure patients are booked in a timely manner and endeavour, with the support and agreement of the Service Delivery Manager, to develop plans to resolve capacity issues.
Be fully conversant with Oasis, PTLs, IMAT Information and Medisoft to ensure that inputting and extracting relevant data is accurate.
Liaise with the clinical team to improve patient flow.
Support change in administrative processes in the Ophthalmology Department to support improved patient pathways.
Support the Service Delivery Manager to ensure clinic capacity is fully utilised and monitor utilisation with the intention to improve utilisation performance.
Liaise directly with the Consultants and Ophthalmology Team to ensure appropriate appointments for patients and raise awareness of responsibilities of managing patient pathways and treatments.
Act as a point of contact for patients following diagnosis and navigate the patient to the appropriate other members of the team, or other professionals.
Validate patients on the PTL list to ensure that information is updated to ensure a clean data base.
Monitor systems to ensure patient's pathways are appropriately managed and follow-ups / annual appointments are made in a timely manner and liaise with patients or carers as necessary.
Liaise as appropriate with patients regarding clinic appointments, queries, or appointment cancellations, giving non-clinical advice only.
Liaise with GPs and staff as required for all clinic sites in relation to appointment queries as necessary giving non-clinical advice only.
Responsible for keeping up to date with document releases and feedback to Clinical Lead and Service Delivery Manager in particular when changes may affect local procedures and policies which may create failsafe issues.
In conjunction with the clinical team, develop patient information.
Undertake audits, record and investigate data as required.
Undertake specific projects as directed by the Service Delivery Manager.
Undertake any other duties relevant to the above tasks., + The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
+ Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
+ Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
+ Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
+ Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
+ Safe
+ Effective
+ Caring
+ Responsive and
+ Well led

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.
In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.
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