Failsafe Officer- Ophthalmology, Band 3

Proactively manage waiting times for individual patients to ensure national standards are not breached. Negotiate patient management arrangements with key staff. Ensure the patient's journey (both new and follow up) are processed in a timely and efficient manner and pro-actively escalate issues in the patients pathway so that potential delays are resolved at the earliest opportunity. Liaise with the central booking office, pre-operative assessment and the patient access team where necessary to ensure patient wait times are met. To communicate effectively and empathetically with patients and their relatives. To work closely with surgeons, nursing and other departmental colleagues to ensure capacity is maximised. To provide relevant information to key staff regarding patient waits and appointments. To monitor/validate RTT PTLs, highlighting concerns or issues to Failsafe Officer/RTT Navigator To liaise closely with the Validation team to support patient tracking from referral to treatment
and for follow up, providing updates regarding admission and alerting him/her of any problems that may result in a delay in the patients treatment. To liaise with support services to ensure timely investigations are carried out and ensure results are communicated to clinicians at the earliest opportunity.