Falls Pathway Administrator

The post holder will provide high quality, comprehensive, confidential, administrative support to the Falls team and Therapy Teams.
The post holder will be required to demonstrate excellent organizational and IT skills and have the ability to work independently, using discretion, judgement and critical analysis where appropriate.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings., + To answer incoming telephone calls in a professional manner providing reassurance and empathy to service users and their carers or relatives, taking and passing on accurate messages for the team, using knowledge and initiative to identify when messages are of a more urgent nature and ensuring these are forwarded to the appropriate team member.
+ To offer administrative support to the team at base.
+ To undertake word processing duties such as typing letters, minute taking and general correspondence as required.
For detailed information about this post please see attached job description
The job is a 4 days job with Mondays to Wednesdays cover as essential and 4th day can be negotiated to be Thursday or Friday due to nature of falls service.
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We are looking for a dynamic, enthusiastic and experienced administrator. The main duties of the role is to manage referrals and discharge on the electronic recording system, be the first point of contact for service users and professionals, check emails for falls groups, escalate to Falls lead for any clinical triage, Liaise with therapists with regards to any situational difficulties with falls group pathway and processes, check and order any stock required for falls groups, take telephone calls and forward messages and minute taking.
Experience working within community settings desirable.
Experience working with System One and Outlook desirable.

We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patients own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people.
We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you're at, there's always a place for you at CNWL.
Benefits of working for CNWL include:
+ 27 days of annual leave, plus bank holidays, with an increase to 33 days with continuous service
+ NHS discounts
+ New starters will have a 13-week probation period which is a supportive process to allow individuals to learn and work within the key aspects of their role over a period of time
+ If you would like to see what it's like to work for CNWL please have a look at https://www.cnwl.nhs.uk/work

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.