Family Engagement Manager (Scale 2) - 25hrs

1. To lead the delivery of Pact's family engagement services in line with contractual requirements, the prison's operational and
security arrangements, and in accordance with Pact's own practice standards and its operating policies, processes and
procedures.
2. To deliver family-focused casework services including assessments, advocacy, structured interventions, case reviews and
facilitating visits (both in person and online).
3. To manage the Visits Centre and its staff to ensure visitors have a positive visitor experience.

Aims:

1. To promote the health and well-being of prisoners, family members and significant others during an individual's stay in
custody and through the gate, by:
2. Delivering and managing effective and responsive family support services so that positive family relationships are maintained,
strengthened and fully integrated within prisoners' care and rehabilitation plans
3. Ensuring that children, families and prisoners are treated with dignity and respect, their voices are heard, they are involved
in the development and delivery of our services, and their health and well-being are promoted
4. Continuously working to improve continuity of care and support for family members and carers and, by extension, people in
custody, This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory
references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where
appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being
bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison. Please note, this
role is also subject to a CTC Check.

If you have lived overseas for 12 months or more (in the past 10 years while aged 18 or over), a certificate of good conduct from
the Police Force of the country of residence will be required.

To be successful in this role you will have demonstrable capacity to coordinate a broad service, as well as experience and
understanding of working with prisoners and their families in a challenging multi-agency environment both in custody and Pact
visitor centres.

You will have excellent customer service and IT skills.

You will also have excellent organisational skills and the ability to manage a demanding workload.

You will have the ability to contribute to planning and development of Pact's work and have knowledge of safeguarding/child
protection practice.

Furthermore, you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of
agencies.

Pact is a highly respected independent charity that works across England and Wales to develop and deliver a range of innovative
services, providing practical and emotional support to prisoners and their children and families.