Family Information Service Officer

The vision for Children's Services is 'We will be our best, so every child can be their best' and we are committed to ensuring families, children and young people have the information, guidance and support they require to flourish.

This exciting new role is a commitment to dedicating high quality information, guidance and support to local families, professionals and members of the community.

As required by the Childcare Act 2006, the Local Authority have a duty to provide information, advice and assistance to families. This service is provided via the Family Information Service.

The Family Information Service (FIS) provides free impartial information, advice and assistance to parents, prospective parents, carers, children, young people and other professionals on any services that may be of relevant to children and families in North Northamptonshire.

The post holder will work closely with the Local Offer Manager ensuring the FIS is aligned to the Local Offer and Best Start for Life, as part of the Family Hubs offering, providing an up to date and accurate impartial service to all children and families in North Northamptonshire.

Delivering a specialised service ensuring families and stakeholders are engaged with, and enabled to make informed and effective use of the service and digital facility. For an informal discussion, email Melanie.Newman@northnorthants.gov.uk

What will you be doing?

As a Family Information and Guidance Officer you will provide high quality customer service to local families, professionals and members of the community as you facilitate up-to-date information and guidance on the range of local services, childcare, activities and opportunities within North Northamptonshire in line with the statutory duties.

You will provide high quality administrative support, collecting and verifying data held on local providers and activities is accurate and up to date. When answering queries from professionals and members of the public you will record any confidential information you receive in accordance with the Data Protection Act and the GDPR.

The right candidate for this role will be passionate about improving services for Children, Young People and Families of North Northamptonshire. You will be a self-starter who is curious and inquisitive, with exceptional communication skills, both written and verbal with excellent active listening skills.

A highly motivated and keen learner who thrives with new challenges and likes seeking new opportunities, you will be highly competent with IT (Microsoft Office, Teams) and confident with management of websites and social media.

An excellent team player and ready to build relationships at all levels of our organisation and within a diverse community. You will be highly adaptable and capable of working well within a busy and fast-paced environment. The ideal candidate will be resourceful, able to self-direct and use your own initiative.

We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.

Our priorities are:

• helping people live active fulfilled lives


• caring for our young people, providing them with high quality education and opportunities


• enabling a thriving and successful economy


• leading on a green and sustainable environment


• ensuring our communities are connected so they can shape their lives and where they live


• providing modern public services


Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.

Your differences make us different - Achieve Together.


• a competitive salary


• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.


• opportunities to develop your skills, knowledge and potential in a large unitary council


• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days


• agile and flexible working arrangements to help you with a healthy work-life balance.