Family Time Administrator

The Family Time Contact Team Service arrange and deliver contact where Children's Social Care are required to supervise a child's contact with a parent or family members with whom they are not resident. We work to ensure contact is a warm and supportive experience for children and young people and support social workers in the organisation and delivery of contract arrangements.

As a Family Time Administrator, you will provide information, support, guidance and a front-line service delivery to families, children, and young people. Providing reliable, efficient, and effective administration support to the service you will be required to respond to client queries, maintaining records and producing standard correspondence whilst providing support for the day-to-day activities.

This role is key to ensuring service continuity and availability as well as contributing to the smooth running of services and the effective introduction of new services or processes. You will also assist in maintaining effective partnerships with a range of professionals including social workers, foster carers, and parents/carers., To apply, upload your CV and cover letter explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

The key skills and experience required to fulfil this role include:

• Good communication and interpersonal skills to deliver a good customer experience for all stakeholders you will engage with. This could be the children and families you are working with through to Social Workers or external agencies such as schools etc.


• Experience of working with challenging families, showing a clear understanding of the challenges and barriers they may face whilst they are engaging with you.


• Team working and the ability to complete shared tasks to deliver a good service to others.


• Administration experience and being able to meet set deadlines.


• Good analytical and judgement skills are important to be able to assist with customer queries.


• Proficient IT skills: Microsoft Office suite, a good understanding and confidence to use Excel 365 is essential, as well as being able to navigate the internet and experience of databases.
  
  Here at West Sussex County Council, we are ambitious for our children and our workforce. We are committed to improving our services for the children and families in West Sussex we support. You will join us as at a key time on our improvement journey. The work we have started includes establishing a new and experienced leadership team driving forward our 'Children First' improvement plan.


We don't underestimate the work that still needs to be done and the challenge ahead. That's why we need professionals, like you, who really want to be part of the positive change that is happening. Be part of an ambitious improvement plan and make a significant difference to children and families in West Sussex. There's never been a more rewarding time to join.

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a brilliant opportunity you will receive:

• A competitive salary


• 25 days annual leave + bank holidays


• A generous pension scheme


• Training and development opportunities, including coaching and mentoring


• Flexible working


• A range of discounts giving our staff access to hundreds of offers with the opportunity to save over £1,000 (Including: Argos, Samsung, Asos, B&Q and many more)


• Free access to employee assistance programmes


• Discounted membership at selected local sports and fitness centres


• A range of commuting and business travel discounts and initiatives