Fan Engagement Officer

£24000

Charlton Athletic Football Club, New Charlton, Greenwich

Full time
Permanent
Onsite working

Posted today, 28 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 6b5a9015762b4d1eabce77d3b4c4f628

Charlton Athletic Football Club

Full Job Description

Administration and delivery (including telephone and email communication) of all fan experiences including but not limited to mascot packages, birthday parties, pitch side experiences, tours, guard of honour, junior membership scheme.
Administration for group bookings to include arranging travel and being a point of call for queries for said bookings.
Being the point of call for the Schools Partnership Scheme once this is relaunched. Making sure that schools are happy and have a dedicated contact for ease.
Oversee the FAZ on matchdays to ensure a first-class experience. Including managing matchday staff and making sure all matchday activations are adhered to. This will include attending matchday operations meetings to brief senior stewards.
Oversee requests for signed memorabilia from fans and outside agencies/charities. Liaise with Training Ground personnel to ensure the efficient return of signed items. This will include monitoring of said requests and keeping records.
Delivery of the Family Excellence requirements including but not limited to liaising with each department to ensure that they understand and appreciate the importance of the award. Creating a guide for each department that the EFL "test" for the Family Excellence Award so that a Gold Standard can be achieved and sustained. Looking at ways of always improving the matchday experience for new and old fans alike.
Administration for the Junior Membership Scheme including e-birthday cards, e-newsletters (quarterly), membership pack distribution, queries, Junior Reds events i.e. football event, seasonal parties, free mascot packages (home and away) etc.
Monitor the [email protected] email address, respond to emails where necessary and create a weekly report for senior management team meetings that will show trends in emails received from fans.
Attend fan meetings, liaise and build strong relationships with fan groups and develop meaningful relationships with the local community and groups (Schools, Churches, Colleges, Businesses, Barracks, etc)
Attend EFL led meetings in relation to initiatives relevant to best practice league wide.
Liaise with other SLO's in the league to discuss best practice, including visiting other grounds to see how they run a matchday.
Research opportunities for growth and promotion
Creating, implementing and overseeing new fan engagement initiatives and new initiatives being implemented in the Family Activity Zone
Collaboration with internal stakeholders and managers
Overseeing matchday furry mascots

Experience in Fan Engagement activities run by football/sports clubs, Excellent communication skills
Outgoing and confident in meeting people
Presentable
Happy to work in a fast-paced environment
Customer focused
Excellent attention to detail
Excellent stakeholder management

This a full-time role that includes work on weekends and evenings (negotiable);
Applicants must be eligible to live and work in the UK;
Charlton Athletic FC is committed to following relevant health & safety regulations and all members of staff are expected to be fully aware and adhere to, at all times, the Club's H&S and fire safety procedures;
Charlton Athletic Football Club are fully committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment;
CAFC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, color, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.