Fibre Engineer

We are looking for a Readiness Administrator to be part of our Operational Readiness team in Avonline.

What will you be doing?

Reporting into the Senior Operational Readiness Manager you will check the readiness of newly recruited engineers to ensure they start training with all the necessary pre-requisites ahead of their first day. This will provide a good start to the engineers Customer Connections onboarding journey. You will engage with other departments to check they have enacted their individual actions around email creation, phone set up, tooling, vans, fuel cards, mandatory online training and system set up. You will escalate any issues to the recruitment agencies where actions have not been taken on the part of the engineers.

Once the engineers have completed training you will conduct governance checks on multiple systems to check accreditations are recorded correctly and continue these checks throughout the engineers time in Customer Connections to assure we have a fully compliant workforce in the field. You will book in refresher training where required and liaise with the engineering field managers to inform any engineering downtime required from their normal duties.

You will store copies of engineers sign off from buddy support confirming the engineers readiness to start working unsupervised.

Where we have no live recruitment, you will support the Senior Operational Readiness Manager in administration on project work.
This role fits within Avonline's Customer Connections workstream and will work collaboratively with Operations, Plant, Fleet & Logistics, Back Office, SHEQ, Systems & IT, Client, Recruitment Agencies

Avonline Networks operates as a Telecommunication Infrastructure Services Company and is part of the Telecom Division of M Group Services. We are specialists in building high-quality communication networks that connect millions of properties across the UK, from national fibre networks for voice and data services, to delivering the latest technology to multiple dwelling units.

What will your key responsibilities be?

Conducting new engineer recruits' readiness checks.
Identifying and mitigating risks before engineer training commencement.

Updating internal trackers.

Performing final readiness checks before handing over to the manager for buddy sign off.

Ensuring governance checks are carried out on current engineer accreditations, booking refresher training before expiration.

Providing administrative support for operational readiness projects.

Enhancing onboarding and governance processes for all Customer Connections contracts.
What competencies are we looking for?

Strong attention to detail and organization skills.
Ability to work effectively in a dynamic, fast-paced environment.
Excellent communication and interpersonal abilities.
Proficiency in using tracking tools and maintaining accurate records.
Proactive problem-solving skills and ability to anticipate and address issues effectively.
Commitment to continuous improvement and process optimization.
Proficient in Microsoft Office products including Outlook, TEAMS & Excel primarily

We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:

25 days annual leave plus bank holidays
4% matched pension scheme
2 x salary life assurance
Access to our staff discount portal
Health Cash Plan
Cycle to Work scheme
Employee assistance programme
Recruitment referral scheme
Payroll giving
Enhanced Family Leave
Inclusiveness

As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.