Field Account Manager
Daisy Communications Limited
Field Account Manager
£40000
Daisy Communications Limited, Sunderland
- Full time
- Permanent
- Onsite working
Posted today, 1 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 08c83676d5f248c8a5796cf8a19f0f0e
Full Job Description
To achieve set MRR, OOR, MRM & OOM targets. To drive net growth & increase product penetration into existing base of customers - this through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers
- It is your responsibility to ensure you see your customer every 3 months for account reviews
- It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
- To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
- By effective questioning of customers, establish customers' needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
- It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
- All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
- To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer's effectiveness/ improve their efficiency / reduce their operating costs.
- All quotes to customers must be provided within 48 hours of meeting SAT.
- Work closely with support and specialists teams to provide high level of service and recommendations for your customer base. Managing your existing base - customer service responsibilities
- It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
- Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers' expectations.
- If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action