Field Care Supervisor

Working with the Deputy Care Manager to ensure Home Instead care operations have outstanding compliance.

• Provide support to our Care Professionals in their day to day job
• Onboard new carers and introduce them to clients
• Carry out introductions every time a Care Professional is matched to a client for the first time
• Support, supervise and mentor all Care Professionals
• Ensure all services are compliant with legislations, CQC standards and regulations
• Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures
• Responding to queries from clients
• Deliver care calls as required in emergencies and gaps in rota
• Take a turn on a rota basis to manage the office on-call telephone support service.
• Continually review and improve processes to ensure the most effective and efficient service is being delivered
• Field Care Supervisors are expected to spend the majority of their working time in the community carrying out their primary functions, but the role will also entail a certain amount of office-based administrative work, according to business needs.