Field Engineer - Morpheus Data

This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.,

• Provide post sales services to deliver Morpheus software to meet the business requirements of the customer's use case
• Communicate via phone, email, face-to-face and web meetings with customers assisting and guiding them through the technical aspects of Morpheus in post-sales conversations
• Engage customers to extract critical technical and business drivers that may position company deliverables and sufficiently address all questions related to customer's production environment
• Install Morpheus and provide technical expertise needed to implement enterprise-scale solutions
• Be responsive to customer demands and mitigate objections or product deficiencies
• Provide knowledge transfer of Morpheus features directly to customers as well as develop and execute partner enablement plans which include onsite training, working sessions, and Q&A
• Remain up-to-date on Morpheus and ecosystem technologies (DevOps and Cloud) and maintain familiarity and adherence to all company methods and procedures.
• Understand and gather customer use cases for enhancements and new features; and collaborate with product engineering during beta testing phase, as needed
• Ability to provide third level troubleshooting support
• Ability to understand customer use cases and translate into product enhancement / new feature specifications
  
  Summary/objective: Possess a practical understanding of cloud computing architecture and DevOps processes with experience deploying self-service provisioning, orchestration and automation solutions. Detail oriented and follow in depth technical documentation to properly install software and integrate solutions as various customer use cases require., Foundational understanding of technical architectures that allows you to logically troubleshoot any environment
• Understanding of core compute, storage, virtualization, and networking topology and devices
• Experience in public cloud technologies such as AWS, Azure or GCP
• Hands on experience with virtualization technologies, containers, configuration management, IaC and ITSM tools
• Understanding of web application architectures
• Excellent verbal communication skills; comfortable giving presentations and speaking in front of an audience
• Strong communication with users, sponsors and stakeholders to determine evolving needs
• Exceptional ability to listen, assess and document information from client
• Troubleshooting techniques for parsing and dissecting log files
Required education and experience:
• University degree
• 4+ years of experience in a customer facing role including technical support, pre-sales or consulting
Preferred education and experience:
• Skills in basic programming fundamentals and experience with Ruby, Ansible, Python, Java, GoLang, Groovy, PHP, Git, Bash or PowerShell
• Windows Server and Linux Server Administration
• Systems or DevOps experience
• Configuration management and IaC experience, Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
  
  Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.